Hannah Chesher

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Implemented strategies to reduce average handling time without compromising on service quality.
• Developed rapport with customers, fostering long-term relationships and repeat business.

•Mentored team members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.

•Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.

•Assisted Area Manager in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making and collaborated across departments to drive continuous improvement initiatives throughout the organization.

•Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Increased call center efficiency by utilizing effective time management and multitasking skills.
• Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.