Hannah Chon
Summary
Animal care worker with hands-on experience in pet care, animal handling, cleaning, and customer service. Experienced working with dogs and cats in fast-paced environments while supporting daily care, maintaining clean spaces, and helping both animals and people feel comfortable.
Overview
2
2
years of professional experience
Work History
Animal & Customer Care Associate
Michigan Humane
Westland, MI
09.2025 - 04.2026
- Worked directly with adopters and visitors in a fast-paced shelter environment, answering questions and helping guide them through the adoption process
- Delivered strong customer service in a fast paced environment while handling multiple customer interactions throughout the day
- Helped customers make informed decisions by explaining animal history, behavior, and care needs clearly and honestly
- Managed inventory including food, cleaning supplies, dishes, and other materials needed for daily operations
- Cleaned and disinfected dishes, litter pans and laundry using proper cleaning guidelines.
- Worked closely with team members across departments to keep daily operations running efficiently
- Performed physically demanding work including lifting supplies, moving materials, standing for long periods, and completing tasks on a tight schedule
- Maintained proper husbandry for cats and dogs by sanitizing kennels, feeding, walking, socializing and providing them with adequate enrichment.
- Practiced safe animal handling and observed and assisted with restraining animals for vaccines and other routine care
- Provided daily care for animals in rooms undergoing isolation for contagious illnesses such as parvovirus, distemper, panleukopenia and ringworm while wearing proper PPE and following strict safety precautions. Thoroughly sanitized isolation areas to prepare them for new animals while following the appropriate safety protocols after the recommended isolation period
- Monitored animals for health and behavior concerns daily and communicated concerns to shelter medicine or behavior teams
Pet Care Specialist
PetSmart
Livonia, MI
06.2024 - 09.2025
- Provided daily care for animals including feeding, cleaning habitats, and maintaining clean and safe care spaces
- Monitored animal behavior and overall condition and reported concerns when needed
- Assisted customers with questions regarding pet care, products, and services
- Maintained cleanliness and organization of pet care areas, equipment, and shared workspaces
- Restocked supplies and supported daily department operations
- Assisted with dog bathing services including bathing, drying, and general grooming prep
- Worked in a fast-paced environment balancing animal care, customer service, cleaning, and daily tasks
Education
Garden City High School
Garden City, MISkills
- Animal Handling
- Animal Husbandry
- Kennel Cleaning and Sanitation
- Health Monitoring
- Behavior Observation
- Customer Service
- Inventory and Supply Management
- Time Management
- Teamwork
Timeline
Animal & Customer Care Associate
Michigan Humane
09.2025 - 04.2026
Pet Care Specialist
PetSmart
06.2024 - 09.2025
Garden City High School