Hannah Christiansen
Provo,UT
Summary
Efficient and dependable technical writer successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and eager to collaborate with others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
UX Technical Writer
BYU Office Of Information Technology
01.2022 - 05.2023
- Reviewed language on 2 websites to ensure clarity and minimize phone calls to support lines
- Standardized 736 descriptions of ASPs (applications, systems, and processes) for website publication for an ERP implementation program from PeopleSoft to Workday
- Trained a team of 20+ people on editing best practices
Managing Editor/Editor
BYU Criterion
09.2021 - 04.2023
- Evaluated 35 papers for publication consideration
- Proofread, edited and evaluated final copy to verify content aligned with Chicago MOS and Criterion style guidelines
- Edited and proofread 5 papers for publication
Editor
BYU Stowaway Magazine
01.2023 - 04.2023
- Wrote, edited, and designed 2 travel magazine articles for publication
- Collaborated with a team leader to collect advertisements for the magazine
Student Associate
BYU Enrollment Services
10.2020 - 01.2022
- Answered 15+ calls and messages each day from students and parents with questions on BYU registration, financial aid, admissions, and scholarships
- Explained difficult information clearly and concisely to 75+ students/parents each week so that they understood policies
- Planned with supervisors to set new goals to improve customer service and office knowledge every 2 weeks
Tutor
Paradise Valley Unified School District
08.2018 - 05.2019
- Tutored groups of 6–7 middle school students in math, English, science, and social studies
- Demonstrated ability to listen for understanding and attend to students’ needs and concerns
- Collaborated with students and other tutors to ensure understanding and learning
Education
Bachelor of Arts - English
Brigham Young University
Provo, Utah04.2023
Skills
- Adobe InDesign
- Adobe Illustrator
- Style Guides
- User Documentation Production
- Edit Material
- Audience Adaptation
Certification
- Certified Professional Technical Communicator (CPTC™) Foundation issued by APMG International
Timeline
Editor
BYU Stowaway Magazine
01.2023 - 04.2023
UX Technical Writer
BYU Office Of Information Technology
01.2022 - 05.2023
Managing Editor/Editor
BYU Criterion
09.2021 - 04.2023
Student Associate
BYU Enrollment Services
10.2020 - 01.2022
Tutor
Paradise Valley Unified School District
08.2018 - 05.2019
Bachelor of Arts - English
Brigham Young University
- Certified Professional Technical Communicator (CPTC™) Foundation issued by APMG International
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