Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Chuyes

Parkersburg ,WV

Summary

Proven to enhance customer satisfaction and streamline workflows, I leveraged my product knowledge and multitasking abilities at Walmart to optimize order accuracy and delivery efficiency. My expertise in customer service and attention to detail resulted in increased loyalty and operational excellence, showcasing my ability to adapt and thrive in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Grocery Shopper

Walmart
11.2023 - Current
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
  • Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
  • Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
  • Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
  • Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
  • Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
  • Contributed to a positive team atmosphere by maintaining open communication channels with colleagues and participating in problem-solving initiatives.

Server

Hungry Amigos
08.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server/Host

Olive Garden
02.2021 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Streamlined order-taking process to minimize wait times for diners.

Customer Service Representative

JCPenney
04.2017 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Cashier

Justice
05.2019 - 08.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.

Education

Animal Assisted Therapy -

Hocking College
Nelsonville, OH

High School Diploma -

Belpre High School
Belpre, OH

Cosmetology -

Washington County Career Center-Adult Technical Training
Marietta, OH
04.2019

Skills

  • Shelf Stocking
  • Cleanliness standards
  • Health and safety compliance
  • Stock replenishment
  • Product Rotation
  • Pricing Accuracy
  • Store maintenance
  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Upbeat and Outgoing Attitude
  • Heavy Lifting
  • Online Order Processing
  • Decision-Making
  • Prioritizing Orders
  • Relationship Building
  • Flexible Schedule
  • Product Knowledge

Timeline

Grocery Shopper

Walmart
11.2023 - Current

Server

Hungry Amigos
08.2022 - Current

Server/Host

Olive Garden
02.2021 - 11.2023

Customer Service Cashier

Justice
05.2019 - 08.2019

Customer Service Representative

JCPenney
04.2017 - 06.2021

Animal Assisted Therapy -

Hocking College

High School Diploma -

Belpre High School

Cosmetology -

Washington County Career Center-Adult Technical Training

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Hannah Chuyes