Hannah Cichon
Channahon,IL
Summary
Skilled in providing customer support and ensuring customer satisfaction. Seeking a dynamic role as a customer support representative, or entry level administrative assistant where I can utilize my skills and experience to contribute to the success of the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Rep/Security Officer
Securitas Security Services USA
09.2023 - 03.2025
- Answered incoming calls and transferred them to the appropriate chain of command.
- Greet all visitors, ensure they are signed in and provide visitor badges, as needed.
- Performed general administrative tasks, such as data entry, photocopying, and scanning.
- Being vigilant for suspicious activity, access control to and from sites.
- Scanned and checked bags through physical search and x-ray screening.
- Watch CCTV/footage, walk patrol routes on the lookout for stolen product
- Other tasks as assigned.
Sales Associate/Manager on Duty
Dollar General
03.2023 - 05.2023
- Greet customers and assist in finding product as necessary.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Stock merchandise on shelves, as well as routinely updating sales tags.
- Built relationships with customers and community to establish long-term business growth.
- Reported to upper management regarding stolen or missing merchandise to aid in documenting inventory of store product.
- Operated cash register, scanner, bagging store items.
- Enforce company policy for both customers and fellow employees.
Material Handler
Communications Test Design Inc.
08.2021 - 06.2022
- Packed items into appropriate containers for shipment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Implemented barcode system for inventory management, streamlining tracking process.
- Facilitated smooth warehouse operations, maintaining clean and organized work areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
In-Home Caregiver
Friends Over Fifty
01.2020 - 02.2021
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer's disease or dementia.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
- Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
Education
High School Diploma -
Minooka Community High School
Minooka, IL05-2017
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- De-escalation techniques
- Quality control
- Filing
- Strong typing ability
- Adaptable learner
- Store maintenance
Accomplishments
Awarded employee of the month at Friends Over Fifty after 1 month of working at the company.
Certification
PERC card
Languages
English
Native or Bilingual
Timeline
Customer Service Rep/Security Officer
Securitas Security Services USA
09.2023 - 03.2025
Sales Associate/Manager on Duty
Dollar General
03.2023 - 05.2023
Material Handler
Communications Test Design Inc.
08.2021 - 06.2022
In-Home Caregiver
Friends Over Fifty
01.2020 - 02.2021
High School Diploma -
Minooka Community High School
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