Hannah Cisneros
Spavinaw ,OK
Summary
Dynamic customer service professional with extensive experience at Mayes County Health Department, excelling in problem-solving and relationship building. Proven track record of enhancing customer satisfaction and reducing response times. Skilled in call management and team collaboration, delivering exceptional support while training new staff to uphold service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Assistance Representative
Mayes County Health Department
09.2019 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained detailed records of customer interactions, enabling better follow-up and relationship management.
- Collaborated with team members to improve overall customer experience and support quality.
- Resolved complex issues by thoroughly researching product information and utilizing problem-solving skills.
- Trained new hires in company policies and best practices, contributing to the development of a skilled workforce.
- Delivered outstanding support during peak periods, maintaining patience and composure under pressure.
- Demonstrated empathy towards customers facing difficulties, offering solutions tailored to their specific circumstances while adhering to company guidelines.
- Reduced response times, effectively handling a high volume of calls and emails daily.
- Streamlined customer service processes for improved efficiency and faster resolution times.
- Conducted regular follow-ups with customers to confirm their issues were resolved satisfactorily, fostering long-term loyalty.
- Promoted additional products or services when appropriate, increasing sales revenue without sacrificing customer satisfaction levels.
- Communicated effectively with customers from diverse backgrounds, adapting language as needed for clarity and understanding.
- Established rapport with customers through active listening and thoughtful questioning, earning their trust and confidence in our services.
- Retained valuable clients by proactively addressing potential issues before they escalated into more significant concerns.
- Assisted customers in navigating company website or online platform, guiding them through various features for optimal usage experience.
- Boosted customer retention with personalized assistance and genuine concern for their needs.
- Participated in ongoing training programs to stay updated on industry trends, products/services offerings, and effective service techniques for continuous improvement opportunities.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
Merchandise Associate
Route 66 Harley Davidson
01.2018 - 08.2019
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Rotated manufacturer products.
Gate Attendant
Tulsa Raceway Park
06.2010 - 08.2019
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Exceled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Maintained a clean and inviting environment at the entrance gate, setting a positive first impression for visitors.
- Monitored gate areas and addressed security situations with management.
- Provided essential information on park rules, regulations, and safety guidelines to ensure visitor compliance.
- Facilitated smooth traffic flow within the facility by directing vehicles to designated parking areas.
Daycare Assistant Teacher
KinderCare Learning Centers
06.2017 - 12.2018
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Kept notes of behavior issues, food served, and medications administered to children.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
CNC Machine Operator
PCC Aerostructures - Walden's Machine
01.2015 - 01.2017
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Maintained tight tolerances with design specifications.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Moved finished work to correct staging area for disposition.
- Manually set up machinery, lathes, and grinders.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
- Completed projects within tight deadlines by prioritizing tasks strategically and working efficiently under pressure.
- Improved workplace safety, conducting regular inspections and promptly addressing any hazards or mechanical issues.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Exceeded productivity targets consistently, skillfully managing time and workload to achieve outstanding results.
- Performed accurate Type tool changes and offsets.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Office Administrative Assistant
Mitchell Contractors
06.2013 - 07.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
Drysdales Western Wear
06.2010 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
GED -
Owasso High School
Owasso, OK05.2010
Skills
- Call center experience
- Assertiveness
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Shipping and receiving
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Money handling
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Microsoft Excel
- Computer proficiency
- Medical terminology
- Client relations
- Documentation
- Appointment scheduling
- Microsoft outlook
- Scheduling
- Follow-up skills
- Staff training
- Payment processing
- Paperwork processing
- Administrative support
- Professional telephone demeanor
- Filing
- Call management
- Customer relationship management (CRM)
- Cultural awareness
- Microsoft PowerPoint
- Product sales
- Store maintenance
- Order processing
- Staff education and training
- Report preparation
- Clerical support
- Account updating
- Multi-line phone talent
- Materials transport
- Conflict mediation
- Information security
- Service upselling
- Retail store support
Certification
CPR
Timeline
Customer Assistance Representative
Mayes County Health Department
09.2019 - Current
Merchandise Associate
Route 66 Harley Davidson
01.2018 - 08.2019
Daycare Assistant Teacher
KinderCare Learning Centers
06.2017 - 12.2018
CNC Machine Operator
PCC Aerostructures - Walden's Machine
01.2015 - 01.2017
Office Administrative Assistant
Mitchell Contractors
06.2013 - 07.2014
Gate Attendant
Tulsa Raceway Park
06.2010 - 08.2019
Sales Associate
Drysdales Western Wear
06.2010 - 05.2013
GED -
Owasso High School
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