Hannah Clark
Lexington,KY
Summary
Team Leader experienced in directing busy environments and activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
The Human Bean
05.2021 - Current
- Assisted in monitoring trainee performance to identify gaps in training.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted senior staff in preparation methods, shipment organization and shift management.
- Trained up to 4 new employees per month on procedures such as task management, procedure directions, and financial handling.
- Demonstrated correct procedures and compliance with standards at all times.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Associate Trainer
Panera Bread
08.2020 - 05.2021
- Assisted senior staff in monitoring trainee performance to identify gaps in training.
- Devised new methods of imparting information in order to increase engagement and retention.
- Demonstrated correct procedures and compliance with standards at all times.
- Maintained effective, consistent communication with managers, peers and other resource groups.
- Conducted assessments of employee understanding and performance.
- Completed training-related administrative tasks, documentation and team support.
- Monitored day-to-day activities of 15-20 employees, noting areas needing improvement and implementing plans for rectification.
Supervisor
Univerity Of Kentucky Recreations
08.2019 - 03.2020
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities for over 50 employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Associate Team Leader
Panera Bread
10.2017 - 08.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Cross-trained and provided back up for customer service managers.
Education
Bachelor of Arts - Political Science
University of Kentucky
Lexington, KY12.2022
Skills
- Continuous Professional Improvement
- Staff Training
- Analytical Issue Resolution
- Collaborative Environments
- Problem Detection and Resolution
- Verbal and Written Communication
- Work Planning and Prioritization
- Motivational Leadership
Certification
- Certified in CPR
- Peace Studies Research Certificate
Timeline
Team Leader
The Human Bean
05.2021 - Current
Associate Trainer
Panera Bread
08.2020 - 05.2021
Supervisor
Univerity Of Kentucky Recreations
08.2019 - 03.2020
Associate Team Leader
Panera Bread
10.2017 - 08.2019
Bachelor of Arts - Political Science
University of Kentucky
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