Summary
Overview
Work History
Skills
Timeline
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Hannah Clark

Roseville,CA

Summary

Dedicated and results-driven professional with a background in Healthcare Administration and operations management, now seeking to leverage extensive experience in data analysis, and process improvement as a Business Analyst. Proven ability to translate complex business requirements into solutions. Excited to apply analytical problem-solving skills to drive innovation and optimize business processes in a business analyst role.

Overview

12
12
years of professional experience

Work History

Recruitment/Operations Manager

Lead Health/MHG
08.2023 - Current
  • Facilitate direct communication between clients and internal staff
  • Data analysis
  • Workflow optimization
  • Ensure technical feasibility and integration
  • Negotiate offers between client and staff
  • Monitor key recruitment metrics to ensure SLAs

Healthcare Technical Analyst

BeneSys Administrators
09.2022 - 04.2023
  • Provided analysis and direction to computer applications
  • Compared, analyze, map and review data for accuracy
  • Communicated directly with clients for onboarding implementation
  • Test data files for project management
  • Reviewed technical documents for quality assurance
  • Organized contact sheets
  • Updated plan codes and rates accordingly
  • Identified technical issues

Client Relations Specialist

Cross Country Medical Staffing
12.2021 - 09.2022
  • Full cycle recruiting for healthcare professionals
  • Complete weekly payroll duties
  • Maintain monthly compliance files
  • Schedule pre-employment medical assessments and labs
  • Create job postings to attract new candidates.

Fringe Benefits Representative

Operating Engineers Union No.3
02.2021 - 12.2021
  • Detailed knowledge of the various negotiated Trust Funds including Pension and the Health and Welfare Trusts and Vacation/Holiday Plan
  • Provide contribution work status letters to employers
  • Communicated benefit structure, rules, and regulations applicable to the various Trusts
  • Liaison between Trust Fund administrator and the union membership.

Office Manager

Fountainhead Montessori
09.2019 - 09.2020
  • Implemented monthly staff file reviews
  • Administered payroll and maintained proper documentation of employee personnel
  • Interviewed prospective employees and provided input to HR for hiring decisions.

Member Services Supervisor

BeneSys Administrators
08.2012 - 08.2019
  • Communicated with members face to face, electronically and/or via telephone
  • Responded to member inquiries regarding claims, benefits, and pre-authorizations
  • Completed monthly phone and services audits for staff
  • Managed internal staff training
  • Daily operations
  • Create task inquiry and follow ups
  • Review and write letter of appeals to the Board of Trustees
  • Attended weekly meetings with clients for upcoming plan changes.
  • Responded to customer calls and emails to answer questions about products and services.

Skills

  • Full-cycle recruitment
  • Data analysis
  • CRM & ATS systems
  • Critical Thinking
  • Organizational Skills
  • Organization and Time Management
  • Problem Resolution
  • Teamwork and Collaboration
  • Customer Service
  • Proactive and energetic
  • Problem-solving
  • Attention to Detail

Timeline

Recruitment/Operations Manager

Lead Health/MHG
08.2023 - Current

Healthcare Technical Analyst

BeneSys Administrators
09.2022 - 04.2023

Client Relations Specialist

Cross Country Medical Staffing
12.2021 - 09.2022

Fringe Benefits Representative

Operating Engineers Union No.3
02.2021 - 12.2021

Office Manager

Fountainhead Montessori
09.2019 - 09.2020

Member Services Supervisor

BeneSys Administrators
08.2012 - 08.2019

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Hannah Clark