Hannah Clendening
Aurora,IL
Overview
7
7
years of professional experience
Work History
Lead Quality Auditor
Jacuzzi Bath Remodel
09.2023 - 11.2023
Bakery Production Worker
Two Sisters Cafe Near Babb Mt
05.2023 - 09.2023
- Mixed dough, scaled breads, and performed baking duties.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Developed recipes for new products and improved existing recipes.
- Assisted in planning and running promotional events and campaigns.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Packaged finished products for sale.
- Prepared dough for variety of pastries, cakes and breads.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Determined baking times for various items.
Quality Auditor
Jacuzzi Bath Remodel
10.2022 - 04.2023
- Identified issues of non-compliance and elevated reports to senior personnel.
- Educated and oriented employees to improve compliance with quality control protocols.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Helped maximize output quality by approving production tests and specifications in advance and communicating required changes to supervisors.
- Evaluated finished products and assigned grades based on factors such as color and texture.
- Participated in compliance inquiries and provided interpretation of data to guide investigators in creation of Corrective and Preventive Actions.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Gathered and reviewed current data to determine areas in need of improvement.
- Developed and implemented system to provide continuous evaluation of [Area of expertise] performance.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
- Updated quality control records and reports.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Operated and maintained testing equipment.
- Repaired faults, reassembled products, and completed additional tests.
- Assisted in developing inspection and testing protocols.
Bakery Team Lead
Viator Coffee Company
08.2021 - 07.2022
- Trained and supervised new employees on bakery operations and procedures.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Assisted in planning and running promotional events and campaigns.
- Developed recipes for new products and improved existing recipes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Created appealing displays to showcase products in bakery.
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Produced consistently high-quality baked goods for customers.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Determined baking times for various items.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared frostings and other toppings for pastries.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cut and shaped dough for pastries.
- Replenished bakery items in display cases.
Overnight Baker
Jewels Osco
02.2021 - 08.2021
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced doughnuts and coffee cakes.
- Created appealing displays to showcase products in bakery.
- Analyzed customer preferences to design and create tailored products.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Packaged finished products for sale.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Managed display cases to verify freshness and attractiveness of products.
- Prepared frostings and other toppings for cakes and pastries.
- Replenished bakery items in display cases.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined baking times for various items.
Shift Leader
Chic-Fil-A
07.2019 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted performance reviews and provided staff with feedback and guidance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Waitress
Blue Ox Restaurant
04.2017 - 03.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Associate of Applied Science - Baking And Pastry Arts
College of DuPage
Glen Ellyn, ILSkills
- Technical Writing
- GDPR Compliance
- Project Management
- Conflict Resolution
Timeline
Lead Quality Auditor
Jacuzzi Bath Remodel
09.2023 - 11.2023
Bakery Production Worker
Two Sisters Cafe Near Babb Mt
05.2023 - 09.2023
Quality Auditor
Jacuzzi Bath Remodel
10.2022 - 04.2023
Bakery Team Lead
Viator Coffee Company
08.2021 - 07.2022
Overnight Baker
Jewels Osco
02.2021 - 08.2021
Shift Leader
Chic-Fil-A
07.2019 - 02.2021
Waitress
Blue Ox Restaurant
04.2017 - 03.2019
Associate of Applied Science - Baking And Pastry Arts
College of DuPage