Hannah Cochran
Marengo,OH
Summary
Dedicated and detail-oriented professional recognized for strong problem-solving, organizational, and communication skills. Proven ability to enhance daily operations while delivering exceptional customer service and fostering a collaborative team environment. Committed to driving growth through innovative solutions and effective leadership strategies. Passionate about creating positive experiences for clients and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Relationship Banker (Manager on Duty)
JPMorgan Chase
Lewis Center, OH
04.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions through self-servicing tools.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Played key role in developing Associate Bankers, improving team performance.
- Optimized client portfolio management by collaborating with different lines of business, leading to better financial health for clients.
Lead Associate of Operations (Manager on Duty)
JPMorgan Chase
Lewis Center, OH
07.2022 - 04.2024
- Mentoring and training new associate bankers on banking procedures and customer service standards.
- Managing time efficiently in order to meet deadlines.
- Managing and motivating employees to be productive and engaged in work.
- Maintaining high level of professionalism with clients in order to ask them difficult questions during escalated situations.
- Managing escalated client interactions by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Minimizing risk through consistent observations, coaching, roleplaying opportunities, and feedback.
Associate Banker
JPMorgan Chase
Columbus, OH
07.2021 - 07.2022
- Evaluated client needs and feedback to provide tailored advice, in addition to introducing customers to partners to help meet financial needs.
- Built strong relationships with clients through exceptional customer service skills, positive attitude, and attentive responses.
- Mentored junior associates, providing guidance on best practices, bank policies, product offerings, customer service standards, and professional development opportunities.
- Supported branch management with administrative tasks such as completing audits, maintaining logs, and ordering office supplies.
Education
Bachelor of Science - Social Work
The Ohio State University
Columbus, OH05.2021
Skills
- Expertise in client relations
- Clear and concise communication
- Effective client engagement
- Detail-oriented approach
- Collaborative team management
- Effective time management
- Problem-solving skills
- Responsive to new challenges
Accomplishments
- Achieved multiple passing scores during branch audits in 04/2023, 01/2024, and 03/2025.
- Appointed gold box champion, leading team to successfully increase referrals.
- Assisted with supervising a team of 12 staff members.
- Utilized partners and referrals to increase D&I balances by 6% YTD.
- Helped team achieve FTI growth of ~150% from year prior.
- Worked to increase overall customer satisfaction ratings YTD by ~10% between 2024 and 2025.
Certification
CNP - Certified Notary Public
Timeline
Associate Relationship Banker (Manager on Duty)
JPMorgan Chase
04.2024 - Current
Lead Associate of Operations (Manager on Duty)
JPMorgan Chase
07.2022 - 04.2024
Associate Banker
JPMorgan Chase
07.2021 - 07.2022
Bachelor of Science - Social Work
The Ohio State University