Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Hannah Cochran

Marengo,OH

Summary

Dedicated and detail-oriented professional recognized for strong problem-solving, organizational, and communication skills. Proven ability to enhance daily operations while delivering exceptional customer service and fostering a collaborative team environment. Committed to driving growth through innovative solutions and effective leadership strategies. Passionate about creating positive experiences for clients and colleagues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Associate Relationship Banker (Manager on Duty)

JPMorgan Chase
04.2024 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions through self-servicing tools.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Played key role in developing Associate Bankers, improving team performance.
  • Optimized client portfolio management by collaborating with different lines of business, leading to better financial health for clients.

Lead Associate of Operations (Manager on Duty)

JPMorgan Chase
07.2022 - 04.2024
  • Mentoring and training new associate bankers on banking procedures and customer service standards.
  • Managing time efficiently in order to meet deadlines.
  • Managing and motivating employees to be productive and engaged in work.
  • Maintaining high level of professionalism with clients in order to ask them difficult questions during escalated situations.
  • Managing escalated client interactions by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Minimizing risk through consistent observations, coaching, roleplaying opportunities, and feedback.

Associate Banker

JPMorgan Chase
07.2021 - 07.2022
  • Evaluated client needs and feedback to provide tailored advice, in addition to introducing customers to partners to help meet financial needs.
  • Built strong relationships with clients through exceptional customer service skills, positive attitude, and attentive responses.
  • Mentored junior associates, providing guidance on best practices, bank policies, product offerings, customer service standards, and professional development opportunities.
  • Supported branch management with administrative tasks such as completing audits, maintaining logs, and ordering office supplies.

Education

Bachelor of Science - Social Work

The Ohio State University
Columbus, OH
05.2021

Skills

  • Expertise in client relations
  • Clear and concise communication
  • Effective client engagement
  • Detail-oriented approach
  • Collaborative team management
  • Effective time management
  • Problem-solving skills
  • Responsive to new challenges

Websites

Accomplishments

  • Achieved multiple passing scores during branch audits in 04/2023, 01/2024, and 03/2025.
  • Appointed gold box champion, leading team to successfully increase referrals.
  • Assisted with supervising a team of 12 staff members.
  • Utilized partners and referrals to increase D&I balances by 6% YTD.
  • Helped team achieve FTI growth of ~150% from year prior.
  • Worked to increase overall customer satisfaction ratings YTD by ~10% between 2024 and 2025.

Certification

CNP - Certified Notary Public

Timeline

Associate Relationship Banker (Manager on Duty)

JPMorgan Chase
04.2024 - Current

Lead Associate of Operations (Manager on Duty)

JPMorgan Chase
07.2022 - 04.2024

Associate Banker

JPMorgan Chase
07.2021 - 07.2022

Bachelor of Science - Social Work

The Ohio State University

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