Excel
Hannah Cohen
Project Lead
Summary
Organized, passionate, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience working with enterprise-level clients, and finding creative solutions to complex problems.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Project Lead
NBC Sports Next
03.2021 - Current
- Supported functional and cross-functional projects and implemented process improvements.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations that would inform future projects and process improvements.
- Collaborated with multiple departments across Sports Next.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Supported vendor partner discussions and communication with timely research, analysis, and reports.
- Provided detailed technical and operational direction in project challenges, and communicated deliverables, progress, and deadlines to stakeholders.
Client Services Onboarding Specialist
NCSI, SportsEngine
02.2019 - 03.2021
- Built unique website setups for over 1,000 new clients/yr on NCSI's background screening platform.
- Communicated with Account Managers about Organizations through SalesForce.
- Assisted in training and communication with enterprise-level clients including, but not limited to, running webinars, hosting live interactive demonstrations, creating training documents, and answering questions via RingCentral, Intercom, and email.
Client Services Specialist
NCSI, SportsEngine
08.2018 - 02.2019
- Answered numerous phone and email inquiries in relation to background screenings, client questions and international screenings.
- Verified PII with clients and/or registrants to complete background screenings.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Verification Specialist
NCSI, SportsEngine
08.2017 - 08.2018
- Reviewed and processed information submitted for background screenings.
- Identified inconsistencies in data.
Education
Bachelor of Arts - Theatre and Performance Studies
Kennesaw State University
Kennesaw, GA 08.2012 - 05.2016
Skills
Creative Problem-solving
undefinedCertification
06/2021, Project Management: Technical Projects, Linkedin
Software
SalesForce
SharePoint
Jira
SportsEngine
RingCentral
Intercom
Timeline
Project Lead
NBC Sports Next
03.2021 - Current
Client Services Onboarding Specialist
NCSI, SportsEngine
02.2019 - 03.2021
Client Services Specialist
NCSI, SportsEngine
08.2018 - 02.2019
Verification Specialist
NCSI, SportsEngine
08.2017 - 08.2018
Bachelor of Arts - Theatre and Performance Studies
Kennesaw State University
08.2012 - 05.2016
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