Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hannah Cole

Topsham,ME

Summary

Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability, and the organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Store Team Member

Target
12.2021 - Current
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Developed strong relationships with regular customers which increased return visits.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.

Fast Food Employee

Arbys Resturant
07.2020 - 11.2022
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
  • Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
  • Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
  • Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
  • Reduced wait times for customers with prompt order preparation and delivery.
  • Demonstrated versatility by cross-training in various positions such as cashier, cook, and drive-thru attendant.
  • Assisted new employees with on-the-job training to ensure smooth integration into the workplace environment.
  • Provided constructive feedback to peers regarding job performance improvements for overall team success.

Education

High School Diploma -

Baxter Academy For Tech & Sciences
Portland, ME
06.2023

Skills

  • Store maintenance
  • Goal-oriented mindset
  • Cash Handling Accuracy
  • Customer Engagement
  • Merchandise Display
  • Product Demonstration
  • Reliable and Responsible
  • Customer Service
  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Honest and Dependable

Accomplishments

I was involved with the Leadership Academy at Thomas College. By participating in multiple workshops as well as conferences and meetings I got my certificate. At Thomas College, I am also involved in the Thomas College Dance Team. I participated in multiple classes throughout the school year, including, Contemporary, Modern, Production, Hip-Hop, and Sexy Jazz. At the end of the school year, I was in 10 different dances at the Thomas College Dance Showcase. I have been a dancer for now nine years and is something I take very seriously. During my High School years, each year we had to create a proposal and present it to a board for our year-long project. In my first year, I participated in a group project for creating videos and taking pictures around the city of Portland. The second year of my school year was fully remote, but I still managed to create and complete a website of pictures of Sagadahoc County. For my Junior year, I worked on creating second-hand clothing and accessories and learned more about second-hand fashion as well as the effects of fast fashion on the environment. In my Senior year, I worked with Maine Needs to create a clothing drive and I volunteered there to fill orders of different items and necessities for Case Workers to then give to the individuals in need.

Timeline

Store Team Member

Target
12.2021 - Current

Fast Food Employee

Arbys Resturant
07.2020 - 11.2022

High School Diploma -

Baxter Academy For Tech & Sciences
Hannah Cole