Hannah Coleman
West Monroe,LA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Manager
Buoy's Marina
Farmerville, LA
06.2024 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Created new menu items based on customer feedback and industry trends.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining and serving areas for cleanliness and proper setup.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
Preschool Teacher
Claiborne Christian Preschool
West Monroe, LA
05.2021 - 06.2024
- Engaged with children on individual basis to build positive, trusting relationships.
- Participated in workshops, trainings and conferences to improve educational skills.
- Provided individual attention to each student as needed during class time.
- Administered and documented results of student assessments.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Monitored student progress to ensure cooperation and growth.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
Server
Catahoula
Monroe, Louisiana
08.2020 - 08.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, LA05-2020
Some College (No Degree) - Education
Louisiana Delta Community College
Monroe, LASkills
- Customer service
- Team collaboration
- Operational standards
- Professionalism
- Time management abilities
- Attention to detail
- Task prioritization
- Strategic planning
- Effective communication
- Cash handling
- Transaction processing
- Relationship building
- Organizational skills
- Problem solving
- Positive attitude
- Trustworthiness and integrity
- Strong work ethic
- Clear communication
- Pleasant and personable
- Listening and comprehension
Timeline
Manager
Buoy's Marina
06.2024 - Current
Preschool Teacher
Claiborne Christian Preschool
05.2021 - 06.2024
Server
Catahoula
08.2020 - 08.2021
High School Diploma -
Harrisonburg High School
Some College (No Degree) - Education
Louisiana Delta Community College
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