Hannah Collins
Pontiac,IL
Overview
11
11
years of professional experience
Work History
Quality Specialist
Caterpillar
Pontiac, IL
08.2018 - Current
- Maintained quality control systems for production processes.
- Prepared reports on product defects to identify trends in quality issues.
- Performed process inspections to evaluate conformance of products to established standards.
- Maintained records of test results, QC and QA activities, and related documents.
- Documented daily inspection results and reported any discrepancies or problems immediately.
- Participated in brainstorming sessions regarding potential improvements for current products.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Consulted with management and personnel to educate on QA standards.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
- Participated in external audits and regulatory inspections, providing necessary documentation and support.
- Implemented quality control tools and methodologies to enhance product quality and reduce defects.
- Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
- Coordinated with cross-functional teams to address quality issues and implement corrective actions.
- Conducted thorough inspections of incoming materials and finished products to ensure quality standards were met.
- Identified quality problems and recommended solutions.
Server
Edinger Filling Station
Pontiac , IL
02.2017 - 11.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
Dispatcher
JMSA Trucking
Pontiac, IL
02.2015 - 11.2017
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
Material Handler
R.R Donnelley
Pontiac, IL
02.2014 - 03.2016
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas.
- Maintained accurate inventory records of all received items.
- Verified accuracy of shipments against purchase orders and invoices.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
Education
High School Diploma -
Pontiac Township High School
Pontiac, IL05-2010
Skills
- Documentation Control
- Quality Management Systems
- Product Inspection
- Corrective Actions
- Customer Satisfaction
- Regulatory Compliance
Timeline
Quality Specialist
Caterpillar
08.2018 - Current
Server
Edinger Filling Station
02.2017 - 11.2024
Dispatcher
JMSA Trucking
02.2015 - 11.2017
Material Handler
R.R Donnelley
02.2014 - 03.2016
High School Diploma -
Pontiac Township High School