Overview
Work History
Education
Skills
Timeline
Generic

Hannah Collins

Pontiac,IL

Overview

11
11
years of professional experience

Work History

Quality Specialist

Caterpillar
Pontiac, IL
08.2018 - Current
  • Maintained quality control systems for production processes.
  • Prepared reports on product defects to identify trends in quality issues.
  • Performed process inspections to evaluate conformance of products to established standards.
  • Maintained records of test results, QC and QA activities, and related documents.
  • Documented daily inspection results and reported any discrepancies or problems immediately.
  • Participated in brainstorming sessions regarding potential improvements for current products.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Consulted with management and personnel to educate on QA standards.
  • Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
  • Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
  • Participated in external audits and regulatory inspections, providing necessary documentation and support.
  • Implemented quality control tools and methodologies to enhance product quality and reduce defects.
  • Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
  • Coordinated with cross-functional teams to address quality issues and implement corrective actions.
  • Conducted thorough inspections of incoming materials and finished products to ensure quality standards were met.
  • Identified quality problems and recommended solutions.

Server

Edinger Filling Station
Pontiac , IL
02.2017 - 11.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.

Dispatcher

JMSA Trucking
Pontiac, IL
02.2015 - 11.2017
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Verified driver credentials prior to assigning them a route or task.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Ensured compliance with safety regulations and company policies.

Material Handler

R.R Donnelley
Pontiac, IL
02.2014 - 03.2016
  • Inspected materials for any damages or defects upon receipt.
  • Received and distributed incoming materials to designated areas.
  • Maintained accurate inventory records of all received items.
  • Verified accuracy of shipments against purchase orders and invoices.
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.

Education

High School Diploma -

Pontiac Township High School
Pontiac, IL
05-2010

Skills

  • Documentation Control
  • Quality Management Systems
  • Product Inspection
  • Corrective Actions
  • Customer Satisfaction
  • Regulatory Compliance

Timeline

Quality Specialist

Caterpillar
08.2018 - Current

Server

Edinger Filling Station
02.2017 - 11.2024

Dispatcher

JMSA Trucking
02.2015 - 11.2017

Material Handler

R.R Donnelley
02.2014 - 03.2016

High School Diploma -

Pontiac Township High School

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Hannah Collins