Hannah Coltrin
Las Vegas
Summary
Manager with five plus years of experience in project management and operational efficiency, excelling in team leadership and customer relations. Skilled in fostering positive team environments, and streamlining processes to enhance service delivery and customer satisfaction. Passionate about creating collaborative atmospheres that boost morale and drive results, with a focus on continuous improvement and effective communication.
Overview
10
10
years of professional experience
Work History
Stadium Representative
Raiders
Las Vegas
07.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records in credentialing software systems for tracking purposes.
- Assisted event setup and breakdown for various sporting events and concerts.
- Supported guest services by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance service delivery processes.
Athletic Facilities & Sport Operations Staff
University Of Nevada Las Vegas
Las Vegas
08.2024 - Current
- Collaborated with team members to enhance facility operations, fostering a positive environment that elevated user engagement and satisfaction.
- Maintained comprehensive records of equipment inventory, ensuring availability and readiness for all scheduled events while adhering to safety standards.
- Provided guidance to new staff, fostering a team-oriented atmosphere that improved onboarding experiences and staff cohesion.
- Streamlined event scheduling processes, leading to reduced conflicts and increased usage of facilities.
- Fostered a welcoming atmosphere for athletes and visitors, contributing to a community-focused environment that promoted engagement and participation.
Concessions Manager-Seasonal
All Taken Inc.
Reno
08.2015 - Current
- Streamlined inventory management processes, ensuring timely stock replenishment and enhancing customer satisfaction during peak seasons.
- Analyzed customer feedback to refine menu selections, resulting in substantial improvements in customer retention and sales performance.
- Fostered a positive team environment, encouraging collaboration and boosting morale during high-pressure events.
- Coordinated staff training sessions to elevate service standards, resulting in noticeably improved customer satisfaction scores during peak events.
- Developed a dynamic staffing model for peak times, effectively managing labor costs while ensuring exceptional service delivery.
Education
Bachelors Degree - Recreation and Sport Management
Utah Tech University
Saint George05.2025
Skills
- Team leadership
- Project management
- Customer relations
- Time management
- Facility maintenance
- Problem solving
- Event management
- Communication skills
- operational efficiency
Timeline
Stadium Representative
Raiders
07.2025 - Current
Athletic Facilities & Sport Operations Staff
University Of Nevada Las Vegas
08.2024 - Current
Concessions Manager-Seasonal
All Taken Inc.
08.2015 - Current
Bachelors Degree - Recreation and Sport Management
Utah Tech University
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