Hannah Comeskey
Boone,NC
Summary
Enthusiastic and reliable server takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, upselling, handling special dietary requirements, preparing food, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Carolina Pizza Company
Boone, North Carolina
05.2021 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and alcoholic beverages to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers and cultivated relationships with regular customers.
- Cleaned work areas, washed dishes, and restocked during slow periods.
- Maintained knowledge of menu item preperation in order to be an expeditor when the back of house needed help.
- Answered customer phone calls, answered questions, took to-go orders and accurately estimated time required for order completion.
Barista
Hole Lotta Doughnuts
Boone, NC
11.2020 - 04.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Shift Leader/Ice Cream Maker/Server
FRESH. Local Ice Cream
Raleigh, NC
06.2018 - 01.2020
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
- Chose, inspected, weighed and measured ingredients for each production run.
- Maintained optimal safety levels by cleaning and sterilizing vats and processing equipment between every batch.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations.
- Scooped ice cream, made and topped ice cream cakes, spun milkshakes, and topped orders neatly to avoid allergen contamination.
Education
Architecture
Appalachian State University
Boone, NC05.2023
Skills
- Food Preparation and Safety
- Opening and Closing Operations
- Food Sales and Promotion
- Dining Customer Service
- Cash and Payment Handling
- Digital Graphics
- Table Bussing
- Freehand Sketching
Timeline
Server
Carolina Pizza Company
05.2021 - Current
Barista
Hole Lotta Doughnuts
11.2020 - 04.2021
Shift Leader/Ice Cream Maker/Server
FRESH. Local Ice Cream
06.2018 - 01.2020
Architecture
Appalachian State University
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