Hannah Conley
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Wetzel's Pretzels. Excelled in money handling and customer relations, significantly reducing discrepancies and resolving conflicts efficiently. Skilled in motivating teams to exceed sales targets through expert product knowledge and service excellence.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Wetzel's Pretzels
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
Holler And Dash
02.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases and locate items
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Education
No Degree - Ministry
Nations College
Orlando, FL05.2025
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer Service
- Problem Resolution
- Decision-Making
- Negotiation and Conflict Resolution
- Task Delegation
Timeline
Assistant Manager
Wetzel's Pretzels
11.2021 - Current
Cashier
Holler And Dash
02.2019 - 04.2020
No Degree - Ministry
Nations College
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