Hannah Cook
Tallmadge,Ohio
Summary
Category Manager and dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Develops and executes category strategy as part of company sourcing plan. Improves company profitability, asset management performance and supports improved customer delivery through thoughtful supply base network design. Strengths include assessing market conditions, negotiation skills, vendor and client relations, and inventory control, with an extensive supplier and customer network.
Overview
12
12
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Category Manager
Cardinal Health At-Home Solutions
02.2022 - Current
- Defined market, its trends, drivers, and opportunities.
- Built and strengthened strategic relationships with vendors, customers, and leading health care partners.
- Identified key manufacturers and their differentiated value.
- Identified and informed on key products to meet business needs.
- Managed product needs by category including new product launches, item substitutions, and item transitions.
- Monitored category performance vs. key business KPI's
- Worked cross-functionally to deliver on category performance targets.
Supervisor, Order Processing Escalations
Cardinal Health At-Home Solutions
11.2020 - 02.2022
- Developed Order Processing Escalations team from ground up, laying out framework and defining roles.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved in 8% increase in overall service level and 46% decrease in database tickets.
- Created Tableau dashboard reporting for entire Escalations scope.
- Successfully strategized and implemented several process improvement projects.
Supervisor, Customer Care
Cardinal Health At-Home Solutions
07.2019 - 11.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased schedule adherence by 17% from FY19 to FY20.
- Achieved quarterly QA score increases throughout FY20 with overall improvement of 7%.
- Executed enhancements to remote work and business continuity planning.
Team Lead, Customer Care
Cardinal Health At-Home Solutions
12.2018 - 07.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality.
- Led cross-functional project to build new insurance coding tool, which led to 47% decrease in loopbacks, 17% increase in coding accuracy, and 4% increase in overall accuracy.
Managed Care Analyst, Revenue Cycle Management
Cardinal Health At-Home Solutions
05.2018 - 06.2019
- Identified root cause of denials to provide plans for denial resolution.
- Supported team members with revenue cycle procedures and addressed issues as needed.
Team Lead, Insurance Verification
Cardinal Health At-Home Solutions
12.2015 - 01.2017
- Coached team members in techniques necessary to complete job tasks.
- Created daily strategic plan to meet team production goals.
Coordinator, Insurance Verification
Cardinal Health At-Home Solutions
06.2014 - 12.2015
- Verified benefits for more than 150 customers daily, maintaining high accuracy and meeting productivity goals.
- Resolved customer complaints in escalations phone queue.
Program Director
Sheboygan County YMCA
09.2011 - 08.2013
- Provided ongoing direction and leadership for program operations.
- Supervised program staff, managing and evaluating performance to provide high-quality services to participants.
Education
Bachelor of Arts - Business Administration
Franklin University
Columbus, OH 09.2022 - Current
Skills
- Category Management
- Vendor Negotiations
- Business Planning and Strategy
- Cross-Functional Collaboration
- Problem-Solving
- Leadership and Change Management
- Performance Management
- Coaching and Feedback
Certification
Lean Management Certification
Lean Six Sigma Institute, September 2021
License #14279-18742-2519
Timeline
Bachelor of Arts - Business Administration
Franklin University
09.2022 - Current
Category Manager
Cardinal Health At-Home Solutions
02.2022 - Current
Supervisor, Order Processing Escalations
Cardinal Health At-Home Solutions
11.2020 - 02.2022
Supervisor, Customer Care
Cardinal Health At-Home Solutions
07.2019 - 11.2020
Team Lead, Customer Care
Cardinal Health At-Home Solutions
12.2018 - 07.2019
Managed Care Analyst, Revenue Cycle Management
Cardinal Health At-Home Solutions
05.2018 - 06.2019
Team Lead, Insurance Verification
Cardinal Health At-Home Solutions
12.2015 - 01.2017
Coordinator, Insurance Verification
Cardinal Health At-Home Solutions
06.2014 - 12.2015
Program Director
Sheboygan County YMCA
09.2011 - 08.2013
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