HANNAH COOK
Sarasota,FL
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events and guest satisfaction that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Lead Bartender
Ocean Properties
05.2017 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Trained numerous new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Banquet Captain
Riverhouse Reef & Grill
05.2015 - 05.2017
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Directed and managed banquet functions for a variety of events.
Banquet Captain
Olympia Catering & Events
09.2010 - 05.2015
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Bachelor of Science - Hospitality And Tourism Management
University of South Florida
Tampa, FL05.2018
Skills
- Corporate Event Management and Special Event Planning
- Quality Assurance and Guest Satisfaction
- Inventory Management
- Attention to Detail and Organization
- Delegating Assignments and Tasks
- Selling Event Products and Services
- Vendor Relationship Management
Timeline
Lead Bartender
Ocean Properties
05.2017 - Current
Banquet Captain
Riverhouse Reef & Grill
05.2015 - 05.2017
Banquet Captain
Olympia Catering & Events
09.2010 - 05.2015
Bachelor of Science - Hospitality And Tourism Management
University of South Florida
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