Hannah Cook
Sarasota,FL
Summary
Multitasker with proven leadership experience transitioning from hospitality operations to administrative management. Strong organizational and time management skills complemented by experience as an executive assistant for a leading mortgage broker. Exceptional attention to detail and commitment to completing tasks with high standards.
Overview
15
15
years of professional experience
Work History
Hospitality Specialist
Ocean Properties
Sarasota, USA
05.2017 - Current
- Company Overview: Largest privately owned hospitality company in North America
- Held multiple positions at different properties within the largest privately owned hospitality company in North America
- Responsibilities required positive customer satisfaction achieved through strong team coordination, scheduling and organization
- Managed inventory and ordering of supplies and equipment
- Collaborated with management and coworkers to ensure smooth daily operations and problem resolutions
- Directed and managed banquet functions for a variety of events
- Communicated and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
- Liaised with venue management to monitor logistics and timelines
- Oversaw timeliness and quality of food delivery at high-volume events
- Largest privately owned hospitality company in North America
Banquet Captain
Riverhouse Waterfront Restaurant
Palmetto, USA
05.2015 - 05.2017
- Delegated tasks to staff members to maximize production under tight deadlines
- Organized banquet storage and surrounding areas to facilitate access to products and materials
- Oversaw the transportation of all event items, food and beverages required for each event
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions
Banquet Captain
Olympia Catering and Events
Tampa, USA
09.2010 - 05.2015
- Trained new staff on service standards and operational procedures.
- Supervised banquet staff during events to ensure smooth operations.
- Managed event setup and breakdown, coordinating with kitchen and service teams.
Education
Bachelor of Science - Hospitality and Tourism Management
University of South Florida
Tampa, FL01.2018
Skills
- Event planning
- Inventory control
- Microsoft Office proficiency
- Excel expertise
- CMS management
- POS operation
- Database utilization
- Team coordination
- Customer satisfaction
- Time management
Timeline
Hospitality Specialist
Ocean Properties
05.2017 - Current
Banquet Captain
Riverhouse Waterfront Restaurant
05.2015 - 05.2017
Banquet Captain
Olympia Catering and Events
09.2010 - 05.2015
Bachelor of Science - Hospitality and Tourism Management
University of South Florida
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