Hannah Cook
Kennesaw,Georgia
Summary
Reliable professional managing online orders, supporting accurate processing, and improving customer satisfaction through issue resolution. Coordinated with cross-functional teams to resolve problems quickly and maintain updated order records. Strong organizational and communication skills across multiple responsibilities. Committed to fostering a team approach with a positive attitude. Well versed in computer use with recording orders and information daily.
Overview
6
6
years of professional experience
Work History
Online Manager
Simax Sports
Acworth, Georgia
2025.10 - Current
- Manage and monitor online customer orders from placement through fulfillment and shipment.
- Manage multiple online orders and customer inquiries while meeting company expectations for accuracy and service.
- Responded to customer inquiries about orders, products, sizing, inventory, shipping, and event merchandise, ensuring clarity and satisfaction.
- Assist customers with order concerns, product availability, refunds, replacements, and other service-related issues.
- Coordinate with internal teams to ensure orders are processed accurately and efficiently.
- Review orders for accuracy and communicate important updates to customers regarding production and shipping timelines.
- Assist with event merchandise and roster-related orders, ensuring products are prepared according to event requirements.
- Tracked and communicated shipping information, resolving shipping-related concerns to enhance customer experience.
- Maintain professional and friendly communication while handling multiple customer requests.
- Identified inventory and product availability issues, providing alternative options to customers to maintain satisfaction.
Assistant Store Manager
Jersey Mike's
Kennesaw, Georgia
2024.11 - 2025.09
- Oversee daily store operations while maintaining high standards of customer service.
- Scheduled employees and delegated responsibilities to ensure effective shift coverage and operational efficiency.
- Train and mentor employees in customer service, merchandising, and company procedures.
- Collaborate with management to meet sales and operational goals.
- Managed inventory and monitored stock levels to ensure availability for customer demands.
- Resolved customer concerns professionally, enhancing customer satisfaction through effective issue resolution.
- Assist with interviewing, hiring, and staffing decisions.
- Maintain a positive and productive team environment.
Shift Leader
Jersey Mike's
Canton, Georgia
2021.02 - 2024.10
- Provided professional customer service and responded to customer concerns.
- Delegated tasks and supported teamwork during daily operations.
- Assisted with cash management and daily shift reports.
- Communicated important information between management and shift leaders.
- Helped ensure company standards and procedures were followed.
Floor Stocker
Walmart
Kennesaw, Georgia
2020.04 - 2020.11
- Restocked merchandise and maintained organized sales floor and storage areas.
- Arranged and organized merchandise in designated areas of the store for easy customer access.
- Assisted customers in locating products and provided helpful customer service.
- Read and interpreted pick sheets to prepare customer orders.
Education
Certificate - Administrative Assistant Fundamentals
University of Georgia (UGA)
2024-11
High School Diploma -
Mountain Education High School
Woodstock, Georgia2023-06
Skills
- Online Order Management
- Customer Service
- Administrative Support
- Email & Customer Communication
- Order Processing
- Shipping & Order Coordination
- Inventory Management
- Problem Solving
- Team Leadership
- Employee Training
- Scheduling & Delegation
- Cash Management
- Complaint Resolution
- Data & Information Accuracy
- Computer operations
- Server support
- Scheduling Coordinator
Timeline
Online Manager
Simax Sports
2025.10 - Current
Assistant Store Manager
Jersey Mike's
2024.11 - 2025.09
Shift Leader
Jersey Mike's
2021.02 - 2024.10
Floor Stocker
Walmart
2020.04 - 2020.11
Certificate - Administrative Assistant Fundamentals
University of Georgia (UGA)
High School Diploma -
Mountain Education High School