Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Cortes

Bradenton

Summary

Passionate bartender with a background in dispatching and office administration. With excellent communication and organizational skills, I thrive in busy settings and am committed to delivering top-notch service and efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

FOOD+BEER
12.2024 - Current
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Served high customer volumes during special events, nights, and weekends.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills.
  • Closed out cash register and prepared cashier report at close of business.

Bartender Shift Manager

Caddy's Waterfront
02.2021 - 10.2024
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted in managing special events such as private parties or corporate functions.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

Server

Gulf Drive Cafe
03.2019 - 02.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Dispatcher Office Assistant

Air America
03.2017 - 03.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Monitored real-time fleet movements to adjust dispatch plans as needed.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed permit application submissions.
  • Reduced errors in permit applications by meticulously reviewing documents.

Education

General Education -

State College of Florida
Bradenton, FL

High School Diploma -

Northmont High School
Clayton, OH
06-2011

Skills

  • Customer service
  • Food and beverage service
  • Highly reliable
  • Team player attitude
  • Multi-line phone proficiency
  • Mixology
  • Administrative support
  • Strong multitasking

Certification

  • ServSafe Food Handler Certificate, National Restaurant Association

Timeline

Bartender

FOOD+BEER
12.2024 - Current

Bartender Shift Manager

Caddy's Waterfront
02.2021 - 10.2024

Server

Gulf Drive Cafe
03.2019 - 02.2021

Dispatcher Office Assistant

Air America
03.2017 - 03.2019

General Education -

State College of Florida

High School Diploma -

Northmont High School

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