Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Cortinas

Portland,OR

Summary

Experienced guest service professional recognized for exceptional interpersonal skills, adaptability, and reliability. Strong background in delivering excellent Guest Experience and leading teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Experience Lead

lululemon
Tigard, OR
10.2022 - Current
  • Ensure a quality in-store experience for guests and create an inclusive environment for my team.
  • I lean into dynamic floor coverage to elevate in-store readiness during peak times.
  • I ensure guests receive technical product education by assisting guests and assessing the floor.
  • I empower and motivate my team by coming up with challenges before check-in to drive conversion and UPT.
  • I continuously embrace a learner's mindset and seek feedback to develop my leadership skills and gain a clear understanding of store metrics to expand my business acumen knowledge.
  • I have created reports summarizing key performance metrics related to guest satisfaction ratings.
  • Tracked sales data to identify trends in customer preferences and make recommendations accordingly.
  • Develop marketing strategies to increase guest visits, repeat business, and overall satisfaction ratings.
  • Monitored staff performance and provided feedback for improvement.

General Manager

Panda Restaurant Group
Sunnyvale, TX
04.2020 - 01.2022
  • Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Implemented employee recognition programs to motivate staff members toward achieving organizational goals.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • I completed a weekly inventory count and placed two truck orders a week to accommodate the store's weekly forecast.
  • I used my store KPI report to track and analyze store revenue, employee statistics, and customer satisfaction.
  • I participated in an annual cooking exam to ensure my recipe knowledge and A+ food quality
  • I performed a quarterly community walk to build connections and promote catering opportunities.

Counter Help/Cashier

Panda Restaurant Group
Longview, TX
08.2019 - 04.2020
  • Performed opening and closing duties, including counting money in the register drawer.
  • Demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Guided product selection based on customer needs and preferences.
  • Maintained cleanliness of the store by stocking shelves, cleaning, and preparing vegetables.
  • Operated cash register to process payments accurately and efficiently.
  • Greeted customers and provided excellent customer service.
  • Participated in team meetings to discuss new initiatives and strategies.
  • Assisted customers with product selections, ensuring their satisfaction.

Server/Waiter

Texas Roadhouse
Longview, TX
04.2018 - 12.2019
  • I hosted catering events and volunteered in student/teacher community outreach to encourage young minds to read by providing 'free kids meal' coins.
  • Prepared drinks according to standard recipes.
  • Performed opening and closing duties, such as setting up the dining area and restocking supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on the cash register and point-of-sale system.
  • Stay informed about daily specials, new menu items, and promotions.
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.
  • I kept a server's bank on hand to provide correct change to guests and ensured proper and safe handling of all credit and debit cards.

Education

Associate in Science (AS) in Business -

Panola College
Carthage, TX
05.2018

High school diploma or GED -

Skills

  • Bartending
  • Management
  • Restaurant Management
  • Profit & Loss
  • Restaurant Experience
  • POS
  • Culinary Experience
  • Forecasting
  • Recruiting
  • Assistant Manager Experience
  • Kitchen Management Experience
  • Food Safety
  • Serving Experience
  • Kitchen Experience
  • Food Preparation
  • Leadership
  • Labor Cost Analysis
  • Catering
  • Sales Management
  • Cooking
  • Inventory Control
  • Guest experiences
  • Guest Services
  • Team Supervision
  • Policy Adherence
  • Customer rapport
  • Guest conflict resolution
  • Team member development

Certification

  • ServSafe
  • TABC Certified
  • Food Handler Certification

References

References available upon request.

Timeline

Guest Experience Lead

lululemon
10.2022 - Current

General Manager

Panda Restaurant Group
04.2020 - 01.2022

Counter Help/Cashier

Panda Restaurant Group
08.2019 - 04.2020

Server/Waiter

Texas Roadhouse
04.2018 - 12.2019

Associate in Science (AS) in Business -

Panola College

High school diploma or GED -

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