Hi, I’m
Hannah Cortinas
Senior Manager
South Padre Island,TX
Summary
Organized and dependable candidate successful at managing multiple priorities and implementing key improvements and processes to drive business growth and efficiency. Dedicated professional History of cultivating positive workplace culture and high-performing teams. Skilled in working under pressure and adapting to new situations and challenges.
Overview
9
years of professional experience
Work History
Humanity Hospitality South Padre Island, TX
Senior Manager
10.2020 - Current
Job overview
- Implemented and developed operational standards, policies and procedures.
- Reviewed and analyzed weekly staff schedules to provide adequate coverage of each shift based on sales trends.
- Provided strong leadership to enhance team productivity and morale.
- Helped to evaluate hiring, firing, and promotions requests.
- Held monthly meetings with the leadership team to enhance their work experience and find solutions for current challenges.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Communicated clearly with employees, suppliers and owners to keep everyone on same page and working toward established business goals.
- Onboarded new employees with barista specific training and cross-trained existing employees to maximize team agility and performance.
John Tyson Elementary SchoolSpringdale, AR
Student Teacher, Fifth Grade
01.2020 - 05.2020
Job overview
- Took over the 5th grade class by creating daily lesson plans, teaching three rotating classes, and managing all classroom assignments and student needs
- Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
- Created 5th grade website to serve as a hub for students and teachers to communicate during COVID-19 shutdown.
- Filmed daily videos to assist students in completing their AMI packet work during COVID-19 shutdown.
- Created and implemented different learning activities to meet needs of different types of learners.
- Utilized various teaching techniques and strategies to engage students in learning.
- Developed and deepened relationships with students and faculty to promote an optimal student learning environment
Ecclesia CollegeSpringdale, AR
International Admissions Counselor; DSO
01.2016 - 01.2020
Job overview
- Identified and addressed concerns of incoming students and parents.
- Represented the college at recruiting fairs across the state of Arkansas.
- Handled legal documentation for both international and domestic students.
- Upheld standards for SEVIS as Designated School Official and liaison between Department of Homeland Security, the college, and students.
- Created Enrollment Management Plan for re-accreditation of Ecclesia College.
- Co-managed the college's social media accounts to create and maintain long-term engagement with new and current students.
- Efficiently used SharpSpring CRM for marketing to and recruiting new students.
- Partnered with the Director of Admissions to revamp the website to make it user friendly and effective for recruiting.
- Maintained positive relationships with students, faculty, alumni, and administration.
Ecclesia CollegeSpringdale, AR
Student Worker
01.2014 - 01.2016
Job overview
- Resident’s Assistant Manager (August 2015 - January 2016)
- Resident's Assistant (August 2014 - January 2016)
- Front Desk Receptionist (January 2014 - May 2014)
Education
Grand Canyon UniversityPhoenix, AZ
Master in Education from Elementary Education
05.2020
Ecclesia CollegeSpringdale
Bachelor of Arts from Biblical Studies
05.2016
Skills
- Teamwork and Collaboration
- Attention to Detail
- Staff Management
- Problem-Solving
- Organization and Time Management
- Flexible and Adaptable
Accomplishments
- Texas Food Safety Manager Certification
- Graduated Valedictorian from Ecclesia College
- Work College Consortium Student Worker of the Year Award 2016
Timeline
Senior Manager
Humanity Hospitality
10.2020 - Current
Student Teacher, Fifth Grade
John Tyson Elementary School
01.2020 - 05.2020
International Admissions Counselor; DSO
Ecclesia College
01.2016 - 01.2020
Student Worker
Ecclesia College
01.2014 - 01.2016
Grand Canyon University
Master in Education from Elementary Education
Ecclesia College
Bachelor of Arts from Biblical Studies
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