Hannah Cota
Phoenix,Arizona
Summary
Diligent Property Manager with a proven track record of successfully managing diverse property portfolios. Committed to tenant satisfaction and fostering strong client relationships to increase trust and drive revenue growth. Hannah believes that employing innovative approaches to maintenance, leasing, and financial management has resulted in optimized overall performance while ensuring smooth and efficient operations across all sites. Passionate about the industry and dedicated to delivering exceptional service, I am eager to expand my knowledge and skillset. I believe that staying curious and pursuing ongoing learning are essential for success in any industry.
Overview
15
15
years of professional experience
Work History
Residential Property Manager
Roscoe Property Management
10.2023 - 06.2025
- Oversaw daily operations of a 240-unit apartment complex, successfully managing maintenance, leasing, and tenant relations. Ensure timely rent collection and efficiently fill vacancies.
- Reinforced rent collection policies and procedures, implementing new payment platforms that increased the collection rate to 86.72 percent by the end of the first quarter.
- Supervised on-site staff and maintenance teams, providing hands-on training and performance devlopment that led
to the promotion of three employees. - Ensure the property’s compliance with federal and state regulations, including OSHA, Fair Housing laws, and safety guidelines.
Property Manager
Silver Star Real Estate
06.2023 - 10.2023
- Oversaw daily operations across five apartment communities, averaging over 220 units. Conducted daily site inspections to assess property conditions, enhance curb appeal, and identify potential issues or opportunities for capital improvements.
- Maximized occupancy rates by implementing strategic marketing plans and conducting thorough market analysis.
- Monitored receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Implementing timely legal actions and assured all residents adhere to insurance compliance.
Property Manager
Consolidated Asset Management
04.2023 - 06.2023
- Manage all aspects of property operations, including maintenance, leasing, and tenant relations successfully maintained an occupancy rate of 96 percent with pre-leased percent of 98.5.
- Maintained positive tenant relationships through clear communication and prompt resolution of any conflicts and complaints.
- Manage lease negotiations, renewals, and tenant relations, while maximizing occupancy and minimizing vacancies.
Property Specialist
The Phoenix Staffing
01.2023 - 04.2023
- Utilized and navigated property management software, i.e. Yardi, Onsite, Appfoilo, Entrada, Yardi CRM, RentCafe, RealPage, etc.
- Oversaw move-in and move-out procedures, ensuring a smooth transition for both incoming and outgoing tenants.
- Collaborated with legal counsel on eviction proceedings when necessary, adhering to all local regulations and landlord-tenant laws.
Business Developer
AO Services
04.2022 - 10.2022
- Reached out to potential customers via telephone, email, and scheduled meetings to discuss potential renovation projects with Property Managers and Property Owners.
- Conducted inspections on renovations within multiple communities to ensure consistency with company quality standards, budgets, and timelines.
- Supported the sales team for higher revenue generation through lead qualification and prospecting.
Community Manager
Avenue5 Residential
05.2021 - 04.2022
- Manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
- Met targeted revenue goals by 10% through increasing sales and implementing short- and long-term marketing and leasing strategies.
- Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
Assistant Community Manager
Avenue5 Residential
01.2021 - 04.2021
- Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI in the second month of the first quarter.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined tenant logistics and lease administration, resulting in the acquisition of 14 new leases within a challenging market environment.
Leasing Consultant
Avenue5 Residential
10.2019 - 01.2021
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Lead Hostess
LON's At The Hermosa INN
07.2016 - 08.2019
- Handle guest concerns and loop in management when needed while maintaining proper server rotation and maximizing the 4 diamond/ fine dining experience.
- Answering phone calls, taking reservations, and answering questions regarding the menus and seasonal menus offered.
Liquor Manager
Frys Food & Drug Store
04.2010 - 06.2016
- Developed strong relationships with vendors, ensuring timely deliveries and exclusive product access.
- Implemented successful marketing strategies to increase store revenue and attract new customers.
Education
GED -
Maricopa Community Colleges, Glendale Community College
Glendale, AZReal Estate License -
Arizona School of Real Estate & Business
Skills
- Maintenance knowledge
- Affordable housing programs knowledge
- Fair housing mandates
- Tenant and eviction laws
- Problem-solving abilities
- Multi-family property management
- Effective communication
- Financial budgeting and reporting
- Interpersonal skills
- Marketing and advertising
- Exceptional oral and written communication skills
- Team collaboration
Timeline
Residential Property Manager
Roscoe Property Management
10.2023 - 06.2025
Property Manager
Silver Star Real Estate
06.2023 - 10.2023
Property Manager
Consolidated Asset Management
04.2023 - 06.2023
Property Specialist
The Phoenix Staffing
01.2023 - 04.2023
Business Developer
AO Services
04.2022 - 10.2022
Community Manager
Avenue5 Residential
05.2021 - 04.2022
Assistant Community Manager
Avenue5 Residential
01.2021 - 04.2021
Leasing Consultant
Avenue5 Residential
10.2019 - 01.2021
Lead Hostess
LON's At The Hermosa INN
07.2016 - 08.2019
Liquor Manager
Frys Food & Drug Store
04.2010 - 06.2016
GED -
Maricopa Community Colleges, Glendale Community College
Real Estate License -
Arizona School of Real Estate & Business
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