Summary
Overview
Work History
Skills
References
Timeline
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Hannah Councill

Hannah Councill

Brevard,NC

Summary

Hardworking professional with strong customer service, multitasking, and time management abilities. Devoted to providing every customer with a positive and memorable experience. Possesses exceptional people skills, fostering excellent relationships with both customers and coworkers. Dedicated to creating a welcoming and supportive environment in any role.

Overview

7
7
years of professional experience

Work History

Co-Founder

Bracken Leaf Studio
Brevard, NC
10.2023 - Current
  • Manage all operations: candle production, customer relations, and wholesale accounts.
  • Craft high-quality soy candles with consistent quality and unique scents.
  • Handle customer communication, offering personalized service to retail and wholesalers.
  • Oversee social media strategy and content, boosting brand awareness.
  • Coordinate shipping and fulfillment for accurate, timely deliveries.
  • Expand company reach by securing new wholesale partnerships.

Sales Manager

3oak Handcrafted
Brevard, NC
10.2019 - Current
  • Provided exceptional customer support by assisting clients with product inquiries and updating them on the status of their orders, ensuring a seamless and positive shopping experience.
  • Actively participated in comprehensive training sessions on new products and services offered, allowing me to effectively communicate and promote our latest offerings to customers.
  • Developed and implemented strategic initiatives aimed at enhancing customer loyalty and retention, leading to a significant increase in repeat business and long-term client relationships.
  • Played a key role in fostering a collaborative and positive work environment, which contributed to improved team performance and customer satisfaction.
  • Monitored and tracked shipment progress meticulously to ensure all products were delivered on time, minimizing delays and enhancing customer trust.
  • Successfully managed 78 customer accounts, with 50%+ consisting of returning or lifelong customers, demonstrating a strong commitment to building and maintaining enduring relationships.
  • Spearheaded and managed 3oak Handcrafted's social media presence, consistently maintaining a posting schedule that grew our followership from zero to nearly 2,500 followers. In addition to driving larger sales, I developed and refined our brand’s positive and engaging tone, fostering a strong online community and enhancing customer loyalty.
  • Represented 3oak at High Point Furniture Market bi-annually, a prestigious design event with a strong international presence. I played a key role in maintaining and strengthening relationships with our longstanding vendors, showcasing our brand to a global audience, and staying ahead of industry trends to ensure our offerings remained competitive and relevant.

Photographer

Rockbrook Camp For Girls
Brevard, NC
05.2017 - 08.2019
  • Captured daily photos of all camp participants to document each child's experience.
  • Managed a strict schedule for timely uploading and organization of images.
  • Maintained organized digital photo archives for easy retrieval and sharing.

Skills

Soft Skills

  • Customer Insight
  • Client Acquisition
  • Relationship Management
  • Product Expertise
  • Positive Demeanor
  • Issue Resolution
  • Solution-Oriented

Hard Skills

  • Microsoft Word proficiency
  • Microsoft Excel proficiency
  • Proficient in Canva
  • Social Media Marketing
  • Computer Literacy

Personal Interests

  • Hiking: Passionate about exploring local trails and immersing myself in the natural beauty of the region
  • Local Ecology: Deeply interested in the study of local ecology with a focus on native plants and wildlife
  • Pickleball: find me in the kitchen (after one bounce, of course)
  • Local History: Enthusiastically researching and learning about the rich history and cultural heritage of Transylvania County
  • Equestrian Activities: I am happiest in the saddle!

References

  • Kelly Diepeveen (Buying Director) kebadi02@gmail.com (407)398-3258
  • Andrea Hurt (Gallery Experience) andreahurtdesign@gmail.com (407)718-6388
  • Sarah Carter (Owner/Director) sarah@rockbrookcamp.com ‭(828)384-8323‬

Timeline

Co-Founder

Bracken Leaf Studio
10.2023 - Current

Sales Manager

3oak Handcrafted
10.2019 - Current

Photographer

Rockbrook Camp For Girls
05.2017 - 08.2019

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Hannah Councill