Summary
Overview
Work History
Education
Skills
References
Timeline
RegisteredNurse

HANNAH COWAN

Corpus Christi,TX

Summary

A versatile professional that serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

9
9
years of professional experience

Work History

REGISTRAR - EMERGENCY SERVICES

Parallon
Corpus Christi
08.2021 - Current
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
  • Secured patient privacy by learning and following HIPAA regulations to keep our organization compliant with relevant laws
  • Collected and processed copayments and out of pocket charges using Meditech
  • Process and scan any and all patient and registration documentation into electronic medical records.

PREMIER SERVICE CONSULTANT

AT&T
San Antonio
07.2020 - 06.2021
  • Developed and maintained comprehensive understanding of products and services to enhance sales presentations
  • Suggested additional or add-on services to customers in order to meet sales goals and improve bottom line
  • Handled customer issues with confidence, using complex problem solving to provide an effective resolution
  • Sales Advocate listed under the AT&T Prepaid sales portfolio
  • Corporate location until July 2020; All corporate locations CLOSED under AT&T requirement in 2020 due to pandemic
  • Set and achieved company defined sales goals
  • Maintained current knowledge of evolving changes in handset technologies
  • Stayed current on company offerings and industry trends.

SALES ADVOCATE

Cricket Wireless/AT&T
New Braunfels, TX
11.2015 - 07.2020
  • Greeted customers and offered assistance with selecting merchandise, accessories and completing purchases
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Third Key sales manager responsible for coaching and counseling sales personnel, assisting individuals with sales efforts and to reach individualized targets defined by company
  • Measured and fitted patients' for bridge, eye size and temple length to ensure comfortable wear of glasses
  • Maintained inventory and orders
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction
  • Followed HIPAA guidelines for patient files
  • Assisted with final fittings upon pick up
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Education

Some College (No Degree) - Nursing Education

Del Mar College
Corpus Christi, TX

Some College (No Degree) - Computer Information Systems

Stayer University
San Antonio, TX

HIGH SCHOOL DIPLOMA -

C.E. King High School
Houston, TX
06.2011

Skills

  • Insurance verification
  • Customer service
  • Data entry
  • Medical terminology
  • Inventory management
  • Microsoft office
  • Medical receptionist
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Electronic Medical Record Software
  • Time management

References

References available upon request.

Timeline

REGISTRAR - EMERGENCY SERVICES

Parallon
08.2021 - Current

PREMIER SERVICE CONSULTANT

AT&T
07.2020 - 06.2021

SALES ADVOCATE

Cricket Wireless/AT&T
11.2015 - 07.2020

Some College (No Degree) - Nursing Education

Del Mar College

Some College (No Degree) - Computer Information Systems

Stayer University

HIGH SCHOOL DIPLOMA -

C.E. King High School

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HANNAH COWAN