Hannah Cowan
Corpus Christi,TX
Summary
A versatile professional that serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
11
11
years of professional experience
Work History
Patient Registrar
HCA Healthcare
08.2021 - Current
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected and processed co-payments and out-of-pocket charges using Meditech
- Imaged and scanned patient and registration documentation into electronic patient records.
Premier Service Consultant, Sales Advocate
AT&T
07.2020 - 06.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Suggested additional services to customers in order to meet upsell goals.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Sales Advocate
Cricket Wireless
11.2015 - 07.2020
- Advocate listed under the AT&T Pre-Paid sales portfolio
- Corporate Location until July 2020, all Corporate Cricket Wireless Locations CLOSED under AT&T requirement in 2020
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed customer accounts to secure customer satisfaction and repeat business.
Third Key Sales Manager, Eyewear Specialist
VisionWorks HVHC inc
01.2014 - 11.2015
- Make sure Store and Employees were meeting sales expectations
- Fitting customers for eyewear and transposing prescriptions
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintain Inventory and Contact Lens orders
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Follow HIPAA Guidelines for Patient Files
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Jewelry Sales Consultant | Custom Bridal Consultant
Robson's, Diamond Jewelers
09.2012 - 01.2014
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Completed store opening and closing procedures as per company guidelines.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Worked with loss prevention in monitoring shopper behavior.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Replenished merchandise from inventory during downtime when stock became low.
Education
Bachelor of Science - Nursing Education
Del Mar College
Corpus Christi, TX08.2025
Bachelor of Science - Computer Information Systems
Stayer University
05.2020
High School Diploma -
C E King High School
Houston, TX06.2011
Skills
- Insurance verification
- Customer service
- Data entry
- Medical terminology
- Inventory management
- Microsoft Office
- Medical receptionist
- EHR systems
- Communication skills
- Time management
- Administrative experience
Timeline
Patient Registrar
HCA Healthcare
08.2021 - Current
Premier Service Consultant, Sales Advocate
AT&T
07.2020 - 06.2021
Sales Advocate
Cricket Wireless
11.2015 - 07.2020
Third Key Sales Manager, Eyewear Specialist
VisionWorks HVHC inc
01.2014 - 11.2015
Jewelry Sales Consultant | Custom Bridal Consultant
Robson's, Diamond Jewelers
09.2012 - 01.2014
Bachelor of Science - Nursing Education
Del Mar College
Bachelor of Science - Computer Information Systems
Stayer University
High School Diploma -
C E King High School
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