EzyVet
Hannah Cox
Summary
Proactive and detail-oriented Customer Service Representative and Surgical Coordinator with a proven track record at Valley Animal Hospital, excelling in customer and client relations and clerical support. Demonstrated ability to resolve customer issues efficiently, manage scheduling, and enhance communication channels. Achieved a significant improvement in client satisfaction and operational efficiency through adept data inputting and telephone skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Surgical Coordinator
Valley Animal Hospital
2022.11 - Current
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
Education
Career Diploma - Veterinarian Assisting
Penn Foster Career School
Scranton, PA03.2023
High School Diploma -
Penn Foster High School
Scranton, PA04.2020
Skills
- Scheduling
- Clerical Support
- Verbal and written communication
- Data inputting
- Customer and client relations
- Telephone skills
Certification
- Veterinary Radiology Certification - July 2023
Software
Microsoft Word
Timeline
Customer Service Representative/Surgical Coordinator
Valley Animal Hospital
2022.11 - Current
Career Diploma - Veterinarian Assisting
Penn Foster Career School
High School Diploma -
Penn Foster High School
- Veterinary Radiology Certification - July 2023
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