Hannah Crocker
Boyne City,MI
Summary
Organized and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Strong problem-solving abilities, eagerness to learn, and excellent communication skills foster effective team collaboration and drive success. Committed to advancing organizational goals with dedication and enthusiasm, consistently striving for excellence. A proactive approach to challenges ensures adaptability and success in dynamic environments.
Overview
7
7
years of professional experience
Work History
Medical Office Receptionist and Biller
Bay Urgent Care & Family Practice
04.2025 - Current
- Contributed to efficient billing and collection operations.
- Coordinated prescription refills and managed phone communications for a 5-physician urgent care center.
- Registered and verified patient records with most up-to-date information and posted payments before triage.
- Streamlined office operations by handling administrative duties.
- Managed patient data updates in accordance with HIPAA guidelines.
Front Office and Billing Manager
Mancini Orthopaedics and Sports Medicine
10.2023 - 03.2025
- Standardized departmental operations by developing essential resources for a new medical practice.
- Managed revenue cycle operations to guarantee precise billing and coding.
- Boosted revenue cycle performance by identifying and addressing improvement areas.
- Maintained a surgery schedule of 30-50 surgeries monthly, which included: Ensuring all insurance authorizations were obtained, scheduling necessary patient appointments, coordinating updates with 3 surgery facilities, and fielding questions from patients to help them feel empowered in their choices
- Operated and maintained radiographic equipment to perform quality x-rays for patient diagnostics and treatments
- Smoothly pivoted between roles on clinic days of 50-60 appointments, stepped in at reception for check in/out, captured x-rays, scheduled surgeries, or handled in person billing concerns as needed
Medical Scheduler
ProCare Pain Solutions
09.2020 - 04.2023
- Managed daily call volume exceeding 50 calls.
- Developed efficient workflows for new clinics as they went live, created job aids, training documents, and trained team members to ensure proper scheduling
- Aided authorizations team by verifying eligibility and benefits for 25-30 patients weekly
- Processed new patient referrals by creating charts, obtaining medical records, and securing insurance authorization.
Customer Service Representative
Bluegreen Vacations
12.2019 - 08.2020
- Maintained financial accuracy by collecting deposits, fees, and payments
- Operated multi-line phone system to handle inquiries and route calls to relevant personnel.
- Coordinated with housekeeping and maintenance teams to resolve guest issues.
Bookseller
Barnes & Noble
02.2019 - 11.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Diligently reached and often exceeded targets for both membership sales and credit card applications.
- Boosted consistent sales by providing knowledgeable support and amiable service.
Education
Medical Transcription
Career Step
01.2018
Skills
- Problem-solving
- Project management
- Highly adaptable
- Effective Communication
- Process Optimization
Military
- U.S. Air Force, 2014-2015
- Airborn Crypto Linguist in training
Timeline
Medical Office Receptionist and Biller
Bay Urgent Care & Family Practice
04.2025 - Current
Front Office and Billing Manager
Mancini Orthopaedics and Sports Medicine
10.2023 - 03.2025
Medical Scheduler
ProCare Pain Solutions
09.2020 - 04.2023
Customer Service Representative
Bluegreen Vacations
12.2019 - 08.2020
Bookseller
Barnes & Noble
02.2019 - 11.2019
Medical Transcription
Career Step
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