Hannah Croushore
Brunswick,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2
2
years of professional experience
Work History
Office Manager
Oak Grove Island Property Owners Association
12.2023 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Childcare Volunteer
Community Church
10.2023 - Current
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Assisted in potty training and toilet hygiene.
- Read stories, sang songs and facilitated creative play.
- Encouraged children's emotional and social development.
- Promoted healthy habits by encouraging physical activity and teaching proper hygiene practices.
- Enabled smoother transitions between activities by establishing clear routines and expectations from day one onwards.
- Watched and redirected inappropriate student behavior.
- Assisted in developing age-appropriate lesson plans, incorporating play-based learning strategies.
- Collaborated with fellow volunteers to create a positive atmosphere for children, fostering strong relationships among peers.
- Boosted creativity through hands-on art projects that allowed children to express themselves freely while developing fine motor skills.
- Enhanced children''s social skills by organizing group activities and team-building exercises.
- Managed conflicts among children, facilitating peaceful resolutions and promoting empathy.
- Improved communication between parents and the childcare center, providing regular updates on child progress and behavioral concerns.
- Provided a safe and nurturing environment for children to learn and grow through various educational activities.
- Reinforced a sense of community within the childcare setting by promoting shared responsibility and mutual respect among children and staff members.
- Supported children with special needs, adapting activities to accommodate their individual abilities.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Monitored children's activities to verify safety and wellbeing.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Enhanced volunteer team's effectiveness, sharing insights and strategies in weekly meetings.
- Strengthened emotional intelligence in children, guiding them in understanding and expressing their feelings.
- Fostered love for nature in children by organizing educational outdoor excursions.
- Provided emotional support and comfort to children during times of distress or adjustment.
- Built strong, trusting relationships with children by being consistent, caring presence.
Yard Maintenance Worker
Self-employed
06.2022 - 08.2024
- Enhanced property appearance by performing regular yard maintenance tasks such as mowing, trimming, and edging.
- Reduced safety hazards through prompt removal of debris, leaves, and snow from walkways and driveways.
- Consistently met client expectations with timely completion of all assigned tasks and clear communication.
- Maintained a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
- Removed debris and waste from outdoor areas.
- Educated employees and members of public on plant biology and health.
- Increased efficiency with routine equipment inspections, cleaning, sharpening tools, ensuring minimal downtime due to malfunctions or repairs.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Receptionist
Skylark Sexual Health + Care Center
11.2023 - 05.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity..
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Routed incoming mail and messages to relevant personnel without delay.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Veritas Christian Academy
Brunswick, GA05.2023
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
- Administrative Support
- Information Protection
- Customer Relationship Management
- Problem Resolution
- Teamwork and Collaboration
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of security accounts.
- Recognized by management for improvement of client relations which improved relationship with community.
- Resolved product issue through consumer testing.
- Achieved streamlined documentation system by introducing digital component to documentation tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Oak Grove Island Property Owners Association
- Skylark Sexual health + Care Center
Languages
English
Native or Bilingual
Spanish
Limited Working
Extracurricular activities
- Student Council - Service Project Manager
- Yearbook - Lead Designer
- Community Church - Childcare Volunteer
- Freelance - Childcare and Early Childhood Education Volunteer
Timeline
Office Manager
Oak Grove Island Property Owners Association
12.2023 - Current
Receptionist
Skylark Sexual Health + Care Center
11.2023 - 05.2024
Childcare Volunteer
Community Church
10.2023 - Current
Yard Maintenance Worker
Self-employed
06.2022 - 08.2024
High School Diploma -
Veritas Christian Academy
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