Hannah Cummings
Recent College Graduate
Kingsport,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with numerous years of experience with both civilians and military personnel. Willingness to take on responsibilities to excel in my career while also upholding professional communication and utilizing interpersonal skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
Kingsport, TN
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Optimized customer support by establishing collaborative service environment.
- Investigated and resolved accounting, service and delivery concerns.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Red Coat Ambassador
Department Of Veterans Affairs
Mountain Home , TN
12.2021 - Current
- Used strong interpersonal communication skills to convey information to others.
- Supported staff with clerical work and other office tasks.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Warmly greeted patients and visitors and made each feel welcome.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maintained confidentiality of patient data and condition to safeguard health information.
Sales Associate
Palmetto Moon
Johnson City, TN
06.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Law Enforcement Internship
Tazewell County Sheriff's Office
Tazewell, VA
03.2022 - 05.2022
- Initiated collaboration between community members and police department to strengthen communication and trust.
- Completed paperwork and processing duties for incoming inmates and arrestees.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Witnessed and assisted with an arrest.
- Given the responsibility to protect and search enclosed personal information of those who attend Bluefield University
- Given the opportunity to work in all divisions of the Tazewell County Sheriff's Office which includes the detectives unit, patrolling duty with law enforcement and dispatch
- All of this experience is of course done with thorough supervision from an employee or I was witnessing the process
Front Desk Employee
Bluefield University
Bluefield, VA
08.2021 - 05.2022
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Lifeguard
Johnson City Country Club
Johnson City, NY
04.2020 - 08.2020
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Entered water immediately to pull struggling swimmers to safety.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Caregiver
Home Instead
Kingsport, TN
04.2020 - 08.2020
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Education
Bachelor of Science - Criminal Justice
Bluefield College
Bluefield, VA05.2022
High School Diploma -
Lee County High School
Sanford, NC06.2019
Skills
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Building Trust and Loyalty
- Service Requests
- Medical Assistance
- Data Entry and Maintenance
- Understanding Individuals Needs
- Microsoft Office
- Flexible and Adaptable
- Collaboration
- Responsible
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
05.2022 - Current
Law Enforcement Internship
Tazewell County Sheriff's Office
03.2022 - 05.2022
Red Coat Ambassador
Department Of Veterans Affairs
12.2021 - Current
Front Desk Employee
Bluefield University
08.2021 - 05.2022
Sales Associate
Palmetto Moon
06.2021 - 06.2022
Lifeguard
Johnson City Country Club
04.2020 - 08.2020
Caregiver
Home Instead
04.2020 - 08.2020
Bachelor of Science - Criminal Justice
Bluefield College
High School Diploma -
Lee County High School
Similar Profiles
Michael KinsellaMichael Kinsella
Financial Services Representative at Advanced Call Center Technologies LLCFinancial Services Representative at Advanced Call Center Technologies LLC
Kaylem HagensKaylem Hagens
Call Center Representative at Advanced Call Center Technologies, LLCCall Center Representative at Advanced Call Center Technologies, LLC
AUSTIN GILSTRAPAUSTIN GILSTRAP
Customer Service Representative at Advanced Call Center Technologies LLCCustomer Service Representative at Advanced Call Center Technologies LLC