Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hannah Dailey

Aurora,CO

Summary

Im a dynamic and adaptable professional with a proven track record, where I elevated service standards through exceptional hospitality and quick learning abilities. Excelled in crafting accurate service swiftly, enhancing customer satisfaction. Skilled in teamwork and communication, I effectively trained new employees, contributing to our team's success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista

Dutch Bros
Colorado Springs, CO
09.2020 - 11.2024
  • Supported highest standards of conduct and service to support company reputation.
  • Dutch Bros was known for speed, quality, and service; therefore, I was crafting well-made and accurate drinks with a sense of urgency, and doing it politely.
  • I stayed after hours and/or came in on days off to deep clean the stand for QA's.
  • I helped train other employees when they began, as well.
  • Utilized an espresso machine to prepare the coffee.
  • Described menu items to customers and suggested appealing products.
  • Collected payments and provided accurate change.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.

Patient Transporter

Denver Health Hospital
Denver, CO
01.2017 - 06.2019
  • Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
  • Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
  • Provided timely transportation services to patients to various medical facilities.
  • Coordinated with doctors, nurses, and other medical professionals in order to take the patients to and from their tests and procedures.
  • Assisted patients in and out of medical vehicles, requiring physical strength and stamina, with proficiency.
  • Utilized strong communication skills to provide an exceptional experience for each patient.
  • Monitored patient condition during transport, promptly reporting any changes to nursing staff.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.

Sales Associate

Massage Envy
Denver, CO
07.2016 - 12.2017
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed transactions using a point-of-sale system.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers and provided exceptional customer service.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Built a strong rapport with each client to suggest a treatment plan that is best suited for their needs.
  • Maintained a 'spa' atmosphere to ensure customer satisfaction and serenity.

Education

High School Diploma -

Mitchell High School
Colorado Springs, CO
05-2014

Skills

  • Positivity
  • Teamwork
  • Adaptability
  • Quick learner
  • Communication skills
  • Hospitality
  • Cleanliness
  • Soft-selling
  • Excellent memory

Certification

  • Basic Life Support Certification- March, 2018

Languages

sign language
Limited

Timeline

Barista

Dutch Bros
09.2020 - 11.2024

Patient Transporter

Denver Health Hospital
01.2017 - 06.2019

Sales Associate

Massage Envy
07.2016 - 12.2017

High School Diploma -

Mitchell High School

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Hannah Dailey