Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Dalton

Calamus,IA

Summary

Experienced management and administration professional experienced in optimizing productivity, efficiency and service quality across various environments. Bringing 15 years experiences and ready to take on challenging, growth-oriented role. Highly dependable and reliable leader skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Vendor Account Manager- Inspections/ISO Manager

Safeguard Properties
11.2022 - Current
  • Communicated with vendors on properties including timeline adherence, quality standards, and negotiating pricing.
  • Queue management of over 37,000 monthly orders with multiple vendors at hundreds of properties across several states
  • Answered management requests or inquiries concerning billing, timelines, and report problem areas
  • Responsible for improving customer satisfaction through adhering to timelines and quality standards
  • Utilized internal software systems and Microsoft Office productivity software for workload management
  • Maintained vendor and client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Created professional networks by engaging in professional, industry and government organizations.
  • Managed vendor performance to maximize profitability and achieve financial objectives.


Field Zone Manager- REO Division

First Rate Field Services
08.2022 - 11.2022
  • Communicated with vendors on properties including timeline adherence, quality standards, and negotiating pricing.
  • Answered management requests or inquiries concerning billing, timelines, and report problem areas
  • Built relationships with vendors and communities to establish long-term business growth.
  • Generated leads for vendors and 3rd party vendors through cold calls and referrals


Client Operations Specialist

QCR Holdings INC
04.2020 - 08.2022
  • Primary point of contact for all QCRH banks for daily overdraft decisions, return processing, balancing functions, stop payments and unposted items
  • Coordinated daily cash reconciliation in high-volume location.
  • Completed timely and efficient administrative functions, including receiving and sorting mail, preparing packages for delivery and scanning documents.
  • Reconciled account information and reported figures in general ledger for multiple GL and internal accounts
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Streamlined operations, implementing efficient processes to improve overall productivity and performance.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
  • Conducted cash and key audits for controls and compliance.

Office Manager- Business Owner

D&S Property Preservation INC
05.2012 - 04.2020
  • Hired, managed, and trained staff, established and monitored goals, and conducted performance reviews
  • Interacted with vendors and contractors to assign orders, direct activities and communicate instructions
  • Offered software support and training
  • Compiled maintenance and repair requests and reached out to contractors for bid proposals
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Managed multiple projects simultaneously using organizational skills
  • Maintained efficient office operations by handling all errands and administrative functions
  • Tracked and recorded expenses to maintain accurate, current and compliant financial records

Education

Some College (No Degree) -

Scott Community College
Bettendorf, IA

High School Diploma -

Pleasant Valley High School
Bettendorf, IA
05.2008

Skills

  • Understanding of office operations
  • Advanced knowledge of MS Office Suite
  • Excellent attention to detail
  • Advanced account/queue management
  • Creative problem solving
  • Property preservation knowledge
  • Exceptional intrapersonal, oral and written communication skills
  • Proven Adaptability and Flexibility
  • Scheduling and Coordinating
  • Operational Efficiency
  • Excellent organization and multi tasking abilities

Timeline

Vendor Account Manager- Inspections/ISO Manager

Safeguard Properties
11.2022 - Current

Field Zone Manager- REO Division

First Rate Field Services
08.2022 - 11.2022

Client Operations Specialist

QCR Holdings INC
04.2020 - 08.2022

Office Manager- Business Owner

D&S Property Preservation INC
05.2012 - 04.2020

Some College (No Degree) -

Scott Community College

High School Diploma -

Pleasant Valley High School

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