Hannah Dame
Madisonville,Ky
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
15
15
years of professional experience
Work History
Picker/Packer
Webstaurant
05.2022 - 10.2023
- Fulfilled orders accurately using pick lists, order management software, and RF scanners
- Supported efficient and accurate order fulfillment through attention to detail and knowledge of inventory locations
- Minimized errors by marking materials with identifying information
- Avoided errors by accurately reading work tickets and pulling merchandise.
Customer Service Representative
Carhartt
12.2018 - 09.2023
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Enhanced customer satisfaction with fast, knowledgeable service
- Managed approximately 30 customer calls, emails, faxes efficiently in fast-paced call center environment
- Documented all call information according to standard operating policies and procedures
- Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
Operations Specialist
Retriever
12.2020 - 08.2021
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Customer Service Manager
Family Video
07.2018 - 11.2020
- Maintained customer satisfaction by handling complex escalated customer concerns
- Enhanced customer experiences with improved team workflows and more effective solutions for common problems
- Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets
- Managed team’s work schedules to complete customer coverage
- Oversaw hiring, training, and development of customer service staff
- Managed and responded to incoming queries and support requests through various online and digital platforms.
Customer Service Representative
Lifetouch/Shutterfly
08.2008 - 11.2019
- Delivered fast and friendly service to handle questions and service complaints
- Met personal, team and company goals in customer service environment
- Anticipated needs and resolved problems to keep customers happy
- Answered inbound calls to handle various concerns, set appointments and close sales
- Documented, researched and resolved customer service issues
- Managed customer calls efficiently in fast-paced call center environment
- Handled customer inquiries, payments and service requests
- Enhanced customer satisfaction with fast, knowledgeable service
- Informed customers of promotions and special offers to increase sales
- Managed difficult customer situations with professionalism and empathy.
Education
High school or equivalent - Diploma
Flint Hill Christian School
Bessemer, AL05.2008
Associate - Business
Madisonville Community College
Madisonville, KY05.2014
Associate - Medical Coding and Billing
Madisonville Community College
Madisonville, KY04.2024
Skills
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Customer Service
- Live Chat Support
- Lead Generation
- Cross-Functional Communication
- Project Management
- Operational Efficiency
- Critical Thinking
- Microsoft Outlook, Word, and Excel
Quote
It is never too late to be what you might have been.
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Picker/Packer
Webstaurant
05.2022 - 10.2023
Operations Specialist
Retriever
12.2020 - 08.2021
Customer Service Representative
Carhartt
12.2018 - 09.2023
Customer Service Manager
Family Video
07.2018 - 11.2020
Customer Service Representative
Lifetouch/Shutterfly
08.2008 - 11.2019
High school or equivalent - Diploma
Flint Hill Christian School
Associate - Business
Madisonville Community College
Associate - Medical Coding and Billing
Madisonville Community College
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