Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hannah Dancy

Jacksonville

Summary

Highly motivated collision repair specialist with extensive experience in repair management and estimating, providing exceptional customer interactions and ensuring sales goals are consistently met or exceeded. I am proficient in CCCone, Outlook, AllData, Microsoft Office and extensions and Google Suite. Knowledgeable in estimating for State Farm, Farmers, and Geico as DRP’s and several other insurance carriers when necessary and consistently increasing performance metrics for our DRP’s.

Overview

6
6
years of professional experience

Work History

Service Advisor

Crash Champions
04.2025 - Current

Service Advisor

Caliber Collision
03.2021 - 07.2024
  • Greet customers, inspect vehicles, explain the repair process and prepare preliminary estimates for repairs needed.
  • Insure proper estimates and carrier guidelines are utilized when preparing estimates for DRP’s
  • Maintain files with required documents, authorizations and photos to show damages needing repairs.
  • Provide procedures and repair estimates and review with technicians.
  • Schedule sublet vendors, calibrations or mechanical work when needed.
  • Keep consistent communication with customers throughout the repair process and ensure the customer is satisfied when delivering vehicle at completion.
  • Shadow service advisors when able to learn estimating process and vehicle check in.
  • Responsible for assisting with customer follow-ups 2-3 times per week
  • Pre and post scan all vehicles and make sure authorizations and documents are attached properly in CCCone.
  • Customer Service Consultant
  • Intermediate position that shifts between service advisor and office assistant roles when business needs arise.

Office Assistant

Caliber Collision
03.2021 - 07.2024
  • Make sure the front door is open, and all documents needed for daily appointments are pre-printed.
  • Assist all customers that come in for estimates, drop-offs, general questions or concerns.
  • Answer phones and transfer calls to proper location or attempt to assist or take messages and relay them to the proper person when needed.
  • Keep the lobby clean, well-organized and converse with customers during any delays to keep them calm.
  • Capture all necessary customer information so clear lines of communication can be utilized throughout the vehicle's repair process.

Salesperson - Parts

Ride Now Powersports
10.2019 - 02.2021
  • Utilize suggestive selling to interact with customers, build orders at POS, cash handling.
  • Create an excellent sales experience by researching, locating and selling parts for many types of recreational vehicles, ATV’s, motorcycles and watercraft.
  • Continually advance knowledge of current trends, new vehicle features and accessories.
  • Research parts through internal databases, internet sites or through vendors to get accurate pricing and availability of parts.
  • Utilize Light Speed system to research, manage and track shipments, prior sales, outstanding orders, order history and customer order history to provide the best service and resolve any issues.
  • Attempt to upsell vehicles, parts, apparel and services provided or sold by the dealership.
  • General facility organization, stocking and vehicle merchandising for an appealing layout.
  • Lot Tech - Service
  • Exceed customer expectations by providing prompt and courteous service when executing intake and outtake of units.
  • Ensure customers are taken care of and comfortable while browsing or waiting for issue resolution.
  • Tag service units with proper identification, stage for processing and wipe down all outgoing units and ensure customer satisfaction or services.
  • Operate forklift when necessary to move non-running units.
  • Maintain facilities, organize keyboard and act as liaison between all departments.

Education

Diploma -

Osbourn High School
Manassas, VA
06.2018

Skills

  • Accurate Estimating of Vehicles
  • Familiar with Vehicle ADAS Systems
  • Negotiating and Capturing Sales
  • Knowledge of Repair Standards
  • Manufacturer Information Research
  • Effective Communicator
  • Understand DRP Guidelines
  • Efficient Time Management
  • Excellent Customer Service
  • Experience with Numerous Vehicle Types

Accomplishments

  • Achievements: Won regional compititon for best advanced estimatics
  • Top service advisor for 8 months straight
  • Highest customer survey ratings
  • Most google reviews

Timeline

Service Advisor

Crash Champions
04.2025 - Current

Service Advisor

Caliber Collision
03.2021 - 07.2024

Office Assistant

Caliber Collision
03.2021 - 07.2024

Salesperson - Parts

Ride Now Powersports
10.2019 - 02.2021

Diploma -

Osbourn High School

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