Hi, I’m
HANNAH DANCY-DUNBAR
VIRGINIA BEACH,VA
Summary
Organized and dependable forward-thinking candidate skilled at working under pressure to successfully manage multiple priorities with a positive attitude. Skilled at strategically an and proactively adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
years of professional experience
1
Certification
Work History
Tidewater Finance Company
Sr. Profit and Loss/Litigation Manager
11.2021 - Current
Job overview
- Oversee the daily duties of the Profit & Loss and Litigation Department and attorneys representing the company in over 40 states.
- Review and update training material and material to assist the staff with quick account resolution.
- Analyze changing legislature for best practices to remain profitable in any economy.
- Assist with the review and hiring of new staff
- Maintain two competing department goals simultaneously while also maintaining a workflow for our remote and in office staff.
- Draft ,review, and send necessary bankruptcy, compliance, and dispute emails as needed for the department.
- Interpret legislation, laws, rulings and regulations governing collections for best business practices.
- Communicate with attorneys and collect information to research high level cases, affidavits, declarations, complaints, counterclaims, settlement offers, etc.
- Minimize risk exposure through careful advice on business operations and strategic plans.
Tidewater Finance Company
Profit and Loss/Litigation Manager
10.2018 - 10.2021
Job overview
- Identified, coordinated, developed, assigned, and facilitated department training as needed.
- Approved, scheduled, and assigned travel cases to the Custodians of Records.
- Managed high level contested, high profile, and counter claim cases and apprised management team of potential risks and costs associated with each course of action.
- Managed vendor relationships with attorney firms in 42 states; onboarding and ending attorney relationships as needed.
- Analyzed probable outcomes of cases using knowledge of legal precedents.
- Represented TFC at various national conferences.
- Created a workflow for a new remote workforce.
Tidewater Finance Company
Assistant Manager
11.2013 - 10.2018
Job overview
- Acted as a liaison for out of state attorneys to maintain monthly status reports, remits, and other necessary work flow and operational matters.
- Created and developed contests and motivate staff to keep employee morale high.
- Attended trial as the Custodian of Record for High Profile cases.
- Reviewed, edited and updated legal documents prior to forwarding them to our external attorneys.
- Created and maintained the foundational Attorney Cheat Sheet utilized in several departments to ensure our legal collections are within state and attorney guidelines.
- Updated our senior counsel of any changing legislature that could effect our subprime lending environment.
- Forecasted month end numbers.
- Attended monthly team meeting and provided feedback and coaching as necessary to department supervisors.
Tidewater Finance Company
Supervisor
07.2007 - 11.2013
Job overview
- Resolved customer complaints.
- Interpreted and applied Federal and State laws, and regulations as they pertain to collections.
- Provided quality assurance monitoring of staff calls for adherence to policies, procedures, and customer service standards.
- Composed weekly, monthly, and annual reviews.
- Updated team statistics daily.
- Maintained, updated, and reviewed customer and account manager files.
Neighbor To Family
Certified Therapeutic Foster Parent
05.2007 - 09.2012
Job overview
- Provided a nurturing and stable home to children displaced from their homes for various reasons.
- Assisted children through recovery from difficult home or school situations.
- Corresponded with Social Service Agencies, Psychiatrists, Therapists, Case Managers, and Court officials to implement treatment plans.
- Documented data and completed accurate updates to case records.
- Partnered with the schools as needed to implement IEPs.
- Mainly handle children with bipolar disorder, ADD, ADHD, and various other mood disorders and provided accurate medication management.
- Trained monthly on new ways to combat negative behavior and insure the children are receiving the best care under my guardianship.
- Helped reunify birth families through coordinated visitation strategies.
Tidewater Finance Company
Account Manager/Sr. Account Manager
09.2001 - 06.2007
Job overview
- Prepared accounts for legal review.
- Received full training in the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and state regulations regarding third party collections.
- Maintained a queue with over 1300 accounts.
- Accepted talk-offs for difficult calls.
- Motivated team members to meet and exceed sales targets.
- Met or exceeded goal 25 months concurrently.
Education
Liberty UniversityLynchburg, VA
M.A from Human Services, Marriage and Family Counseling
05.2013
George Mason UniversityFairfax, Va
BA from English
05.1998
Skills
- Microsoft Office
- Verbal and Written Communications
- Court Proceedings, Presentation of Evidence, and Witness Testimony
- Legal Requirements
- Legal Correspondence Preparation, litigation and contracts
- Regulatory and Compliance Understanding such as FCRA,CFPB, and FDCPA compliance
- Call Center Operations and Call Volume Analysis
- Therapy and Counseling
- Training and Staff Development
- Health and Human Services
Certification
- Certified Surrogate Parent for the City of Chesapeake
- PRIDE Certified – Therapeutic Foster Parenting
- Notary Public
- AFSA Edge Certified May 2019
- AFSA Edge Certified September 2021
Timeline
Sr. Profit and Loss/Litigation Manager
Tidewater Finance Company
11.2021 - Current
Profit and Loss/Litigation Manager
Tidewater Finance Company
10.2018 - 10.2021
Assistant Manager
Tidewater Finance Company
11.2013 - 10.2018
Supervisor
Tidewater Finance Company
07.2007 - 11.2013
Certified Therapeutic Foster Parent
Neighbor To Family
05.2007 - 09.2012
Account Manager/Sr. Account Manager
Tidewater Finance Company
09.2001 - 06.2007
Liberty University
M.A from Human Services, Marriage and Family Counseling
George Mason University
BA from English
- Certified Surrogate Parent for the City of Chesapeake
- PRIDE Certified – Therapeutic Foster Parenting
- Notary Public
- AFSA Edge Certified May 2019
- AFSA Edge Certified September 2021
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