Hi, I’m
HANNAH DANCY-DUNBAR
VIRGINIA BEACH,VA
Summary
Organized and dependable forward-thinking candidate skilled at working under pressure to successfully manage multiple priorities with a positive attitude. Skilled at strategically an and proactively adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
years of professional experience
1
Certification
Work History
Tidewater Finance Company
Sr. Profit and Loss/Litigation Manager
11.2021 - Current
Job overview
- Oversee the daily duties of the Profit & Loss and Litigation Department and attorneys representing the company in over 40 states.
- Review and update training material and material to assist the staff with quick account resolution.
- Analyze changing legislature for best practices to remain profitable in any economy.
- Assist with the review and hiring of new staff
- Maintain two competing department goals simultaneously while also maintaining a workflow for our remote and in office staff.
- Draft ,review, and send necessary bankruptcy, compliance, and dispute emails as needed for the department.
- Interpret legislation, laws, rulings and regulations governing collections for best business practices.
- Communicate with attorneys and collect information to research high level cases, affidavits, declarations, complaints, counterclaims, settlement offers, etc.
- Minimize risk exposure through careful advice on business operations and strategic plans.
Tidewater Finance Company
Profit and Loss/Litigation Manager
10.2018 - 10.2021
Job overview
- Identified, coordinated, developed, assigned, and facilitated department training as needed.
- Approved, scheduled, and assigned travel cases to the Custodians of Records.
- Managed high level contested, high profile, and counter claim cases and apprised management team of potential risks and costs associated with each course of action.
- Managed vendor relationships with attorney firms in 42 states; onboarding and ending attorney relationships as needed.
- Analyzed probable outcomes of cases using knowledge of legal precedents.
- Represented TFC at various national conferences.
- Created a workflow for a new remote workforce.
Tidewater Finance Company
Assistant Manager
11.2013 - 10.2018
Job overview
- Acted as a liaison for out of state attorneys to maintain monthly status reports, remits, and other necessary work flow and operational matters.
- Created and developed contests and motivate staff to keep employee morale high.
- Attended trial as the Custodian of Record for High Profile cases.
- Reviewed, edited and updated legal documents prior to forwarding them to our external attorneys.
- Created and maintained the foundational Attorney Cheat Sheet utilized in several departments to ensure our legal collections are within state and attorney guidelines.
- Updated our senior counsel of any changing legislature that could effect our subprime lending environment.
- Forecasted month end numbers.
- Attended monthly team meeting and provided feedback and coaching as necessary to department supervisors.
Tidewater Finance Company
Supervisor
07.2007 - 11.2013
Job overview
- Resolved customer complaints.
- Interpreted and applied Federal and State laws, and regulations as they pertain to collections.
- Provided quality assurance monitoring of staff calls for adherence to policies, procedures, and customer service standards.
- Composed weekly, monthly, and annual reviews.
- Updated team statistics daily.
- Maintained, updated, and reviewed customer and account manager files.
Neighbor To Family
Certified Therapeutic Foster Parent
05.2007 - 09.2012
Job overview
- Provided a nurturing and stable home to children displaced from their homes for various reasons.
- Assisted children through recovery from difficult home or school situations.
- Corresponded with Social Service Agencies, Psychiatrists, Therapists, Case Managers, and Court officials to implement treatment plans.
- Documented data and completed accurate updates to case records.
- Partnered with the schools as needed to implement IEPs.
- Mainly handle children with bipolar disorder, ADD, ADHD, and various other mood disorders and provided accurate medication management.
- Trained monthly on new ways to combat negative behavior and insure the children are receiving the best care under my guardianship.
- Helped reunify birth families through coordinated visitation strategies.
Tidewater Finance Company
Account Manager/Sr. Account Manager
09.2001 - 06.2007
Job overview
- Prepared accounts for legal review.
- Received full training in the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and state regulations regarding third party collections.
- Maintained a queue with over 1300 accounts.
- Accepted talk-offs for difficult calls.
- Motivated team members to meet and exceed sales targets.
- Met or exceeded goal 25 months concurrently.
Education
Liberty University, Lynchburg, VA
M.A from Human Services, Marriage and Family Counseling
05.2013
George Mason University, Fairfax, Va
BA from English
05.1998
Skills
- Microsoft Office
- Verbal and Written Communications
- Court Proceedings, Presentation of Evidence, and Witness Testimony
- Legal Requirements
- Legal Correspondence Preparation, litigation and contracts
- Regulatory and Compliance Understanding such as FCRA,CFPB, and FDCPA compliance
- Call Center Operations and Call Volume Analysis
- Therapy and Counseling
- Training and Staff Development
- Health and Human Services
Certification
- Certified Surrogate Parent for the City of Chesapeake
- PRIDE Certified – Therapeutic Foster Parenting
- Notary Public
- AFSA Edge Certified May 2019
- AFSA Edge Certified September 2021
Timeline
Sr. Profit and Loss/Litigation Manager
Tidewater Finance Company
11.2021 - Current
Profit and Loss/Litigation Manager
Tidewater Finance Company
10.2018 - 10.2021
Assistant Manager
Tidewater Finance Company
11.2013 - 10.2018
Supervisor
Tidewater Finance Company
07.2007 - 11.2013
Certified Therapeutic Foster Parent
Neighbor To Family
05.2007 - 09.2012
Account Manager/Sr. Account Manager
Tidewater Finance Company
09.2001 - 06.2007
Liberty University
M.A from Human Services, Marriage and Family Counseling
George Mason University
BA from English
- Certified Surrogate Parent for the City of Chesapeake
- PRIDE Certified – Therapeutic Foster Parenting
- Notary Public
- AFSA Edge Certified May 2019
- AFSA Edge Certified September 2021
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