Hannah D'Angelo
Portsmouth,NH
Summary
Very Motivated outgoing person with lots of experiences in office and hospitality settings. Always ready to learn something new as well as teach others.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Gibbs Garage Bar & Grille
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Billing
Recesso Physical Therapy
05.2022 - 07.2022
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Entered patient billing data and verified clean claims for billing purposes.
- Provided medical billing and coding duties.
- Maintained strict compliance with HIPAA, CMS, and payer-specific guidelines during payment posting activities.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Assisted patients with understanding their insurance benefits, providing clear explanations of coverage limits and out-of-pocket expenses.
Receptionist
Recesso Physical Therapy
04.2019 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Insurance Verification: verifying copay amounts, authorization requirements, deductible and out of pocket amounts.
Receptionist
ProCare Physical Therapy
08.2015 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed and scheduled appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Verifying insurance Benefits( copays, authorization requirements, Deductibles and Out of Pocket expenses)
Cashier/Retail Stock Associate
Michaels Arts And Crafts
06.2013 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
Market Basket
02.2011 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Portsmouth High School
Portsmouth, NH06.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Service prioritization
- Point of sale operation
- Team Player
- Reliable and Responsible
Timeline
Server/Bartender
Gibbs Garage Bar & Grille
11.2022 - Current
Billing
Recesso Physical Therapy
05.2022 - 07.2022
Receptionist
Recesso Physical Therapy
04.2019 - 07.2022
Receptionist
ProCare Physical Therapy
08.2015 - 01.2019
Cashier/Retail Stock Associate
Michaels Arts And Crafts
06.2013 - 08.2015
Cashier
Market Basket
02.2011 - 06.2013
High School Diploma -
Portsmouth High School
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