Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Darby

El Cajon,California

Summary

Results-oriented professional with experience in accelerated growth, business reengineering and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Friendly and upbeat door greeter offering positive attitude and significant background in environments. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting guests.

Overview

10
10
years of professional experience

Work History

Service Greeter

Team Mazda of El Cajon
El Cajon, CA
11.2021 - 07.2025
  • Welcomed customers with a friendly demeanor and positive attitude.
  • Assisted clients in navigating the dealership layout and service options.
  • Coordinated appointments between customers and service technicians efficiently.
  • Answered customer inquiries and resolved concerns promptly and professionally.
  • Verified customer identification prior to providing access to restricted areas.
  • Organized paperwork related to customer accounts according to filing guidelines.
  • Maintained a neat, clean, and organized reception area for visitors.

Assistant Manager

Dominos
Lakeside, California
11.2018 - 11.2021
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
  • Implemented comprehensive business procedures to promote compliance with industry standards and rules.
  • Tracked store inventories and replenished products according to demand.
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
  • Reported customer and employee accidents, injuries and concerns for supervisor review.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Assisted with new employee training and conducted performance reviews to track overall progress.
  • Coordinated employee schedules according to staff availability and processed time-off requests.
  • Communicated with clients to address questions, concerns and needs and provide quality customer service.
  • Interviewed potential job candidates and made hiring recommendations to general manager.
  • Led and directed team members on effective methods, operations and procedures
  • Managed company orders, expenditures and sales to meet budget and revenue targets.

Lead Key Holder

Discount Dance Supply
La Mesa, California
03.2017 - 12.2017
  • Described merchandise and explained use, operation and care of merchandise to customers.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Cleaned shelves, counters and tables.
  • Inventoried stock and requisitioned new inventory.
  • Placed special orders, submitted online orders or contacted other stores to find desired items.
  • Exchanged merchandise for customers and accepted returns.
  • Greeted customers and ascertained what each customer wanted and needed.
  • Watched for and recognized security risks and thefts.
  • Answered questions regarding store and merchandise.
  • Computed sales prices, total purchases and received and processed cash and credit payment.
  • Opened and closed cash registers, balanced cash drawers and made deposits.
  • Maintained records related to sales.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

Courtesy Clerk

Sprouts Farmers Market
San Diego, CA
08.2015 - 12.2015
  • Gathered returned and unwanted items from patrons and customer service stations for reshelving.
  • Cleaned and mopped store restrooms and stalls.
  • Cleaned spills and disposed of waste to maintain store tidiness.
  • Kept store front end clean and organized.
  • Assisted in prompt clean-up of spills, eliminating potential hazards and preventing accidents.

Education

High School Diploma -

El Capitan High School
Lakeside, California
06.2015

Skills

  • Scheduling and Coordinating
  • Sales Monitoring
  • Shift Coverage
  • Retail Knowledge
  • Cash Deposits and Receipts
  • Employee Coaching and Motivation
  • Customer Service
  • Time Management
  • Team Leadership
  • Inventory Management
  • Heavy Lifting
  • Attention to Detail
  • Organizing Supplies
  • Teamwork and Collaboration
  • Cleaning and Organization

Timeline

Service Greeter

Team Mazda of El Cajon
11.2021 - 07.2025

Assistant Manager

Dominos
11.2018 - 11.2021

Lead Key Holder

Discount Dance Supply
03.2017 - 12.2017

Courtesy Clerk

Sprouts Farmers Market
08.2015 - 12.2015

High School Diploma -

El Capitan High School

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