Hannah Davis
Elgin,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Medical Research Assistant
Bogan Sleep Consultants
Columbia, SC
11.2021 - 05.2022
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Customer Service Representative
There is Hope Foundation
Columbia, SC
01.2017 - 05.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Medical Scribe
ProScribe
05.2016 - 01.2018
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Scanned documents such as x-rays and laboratory results into the patient's electronic chart.
- Compiled referrals for specialist appointments with appropriate documentation attached.
- Scheduled appointments for patients using the electronic health records system.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
Nurses Aide
Prisma Health Richland
Columbia, SC
05.2016 - 01.2018
- Assisted nurses with medical procedures, such as taking vital signs and administering medication.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Collaborated with other healthcare professionals to ensure quality patient care.
- Scheduled appointments for patients using the electronic health records system.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
Education
Master of Science - Biomedical Sciences
Edward Via College of Osteopathic Medicine
Blacksburg05.2020
Bachelor of Science - Biology And Chemistry
University of South Carolina - Columbia
Columbia, SC05.2018
Ph.D. - Epidemiology
Walden University
Minneapolis, MNSkills
- 1 year of customer service experience
- Advanced in Microsoft word, goggle chrome, and microsoft edge
- Intermediate level computer skills
- Remote work experience 3years
- Data Entry
- Data Collection
- Appointment Scheduling
- Call Management
- Typing proficiency
Timeline
Medical Research Assistant
Bogan Sleep Consultants
11.2021 - 05.2022
Customer Service Representative
There is Hope Foundation
01.2017 - 05.2019
Medical Scribe
ProScribe
05.2016 - 01.2018
Nurses Aide
Prisma Health Richland
05.2016 - 01.2018
Master of Science - Biomedical Sciences
Edward Via College of Osteopathic Medicine
Bachelor of Science - Biology And Chemistry
University of South Carolina - Columbia
Ph.D. - Epidemiology
Walden University
Similar Profiles
LENA DIORIOLENA DIORIO
Prior Authorization Technician at Bogan Sleep ConsultantsPrior Authorization Technician at Bogan Sleep Consultants
Nicole TaranNicole Taran
Respiratory Therapist at Desert Pulmonary and Sleep ConsultantsRespiratory Therapist at Desert Pulmonary and Sleep Consultants
BENSON KUMENDABENSON KUMENDA
Medical Assistant at Sleep Medicine Consultants Of North TexasMedical Assistant at Sleep Medicine Consultants Of North Texas
Marlonda FelderMarlonda Felder
Cashier at Foodlion Grocery StoreCashier at Foodlion Grocery Store
Kierra MurphyKierra Murphy
Team Lead- Eligibility Specialists at DHHSTeam Lead- Eligibility Specialists at DHHS