Hannah Davis
Bella Vista,AR
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Dispensary Manager
The Source Dispensary
04.2022 - 07.2024
- Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of patient satisfaction.
- Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.
- Optimized employee and management team scheduling to maintain adequate coverage while minimizing labor costs.
- Monitored industry trends to stay current on new products, technologies, and best practices in cannabis retail management.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth within the company.
- Coordinated special events at the dispensary, drawing in new clientele while offering existing patients unique experiences related to cannabis education or entertainment activities.
- Facilitated regular team meetings to discuss operational updates, share information about new products or promotions, and foster open communication among staff members.
- Assisted in the hiring process for new employees, conducting interviews and selecting qualified candidates to join the dispensary team.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
Keyholder/Trainer
The Source Dispensary
02.2021 - 04.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Assisted in training new employees on store protocols, POS system usage, product knowledge, and other essential tasks.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Patient Consultant
The Source Dispensary
01.2020 - 02.2021
- Demonstrated flexibility in adapting to changing store policies or procedures as needed.
- Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions.
- Adhered to strict compliance guidelines while processing sales transactions, verifying patient identification, and documenting necessary information.
- Ensured a safe and welcoming environment for patients, addressing concerns and answering questions promptly.
- Provided support and guidance to patients during difficult decision-making processes, demonstrating empathy and compassion.
Receiving Manager/Beer and Wine Specialist
The Fresh Market
09.2017 - 05.2020
- Responsible for all in-store vendor transactions and the completion of invoicing for all departments.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
Deli Clerk
The Fresh Market
09.2016 - 09.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
Education
General Studies/Studio Arts - Studio Arts
Butte Community College
Oroville, CA05.2015
High School Diploma -
Durham High School
Durham, CA05.2011
Skills
- Close to 6 years of Management Experience
- Invoicing and Billing
- Employee Recruitment
- Records Management
- HIPAA Compliance
- Standard Operating Procedures
- Employee Training
- Security Protocols
- Scheduling Coordination
- Merchandising Techniques
Accomplishments
Was recently honored with a feature in the Arkansas Times' March issue for International Women's Month celebrating Women In Charge.
References
- David Lawson, Director of Compliance, (479) 225-2278
- Kyle Downing, General Manager, (479) 830-0536
- Connor Lockaby, Sales Consultant, Phoenix Division, (479) 601-9625
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispensary Manager
The Source Dispensary
04.2022 - 07.2024
Keyholder/Trainer
The Source Dispensary
02.2021 - 04.2022
Patient Consultant
The Source Dispensary
01.2020 - 02.2021
Receiving Manager/Beer and Wine Specialist
The Fresh Market
09.2017 - 05.2020
Deli Clerk
The Fresh Market
09.2016 - 09.2017
General Studies/Studio Arts - Studio Arts
Butte Community College
High School Diploma -
Durham High School
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