Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Davis

Flower Mound,TX

Summary

Passionate and dedicated leader with a proven track record in event coordination and customer service, notably with Lava Cantina. Excelled in managing VIP experiences for high-profile artists, demonstrating exceptional organizational skills and relationship building. Increased case acceptance rates significantly, showcasing persuasive communication abilities and attention to detail.

Overview

4
4
years of professional experience

Work History

Traveling Merch and VIP Associate

Rock N' Concepts
08.2023 - Current
  • Managed inventory of artists' merchandise sales for artists while on tour such as T-Pain, Snoop Dogg, and Nelly.
  • Organize and display merchandise in a way that motivates fans to purchase multiple items.
  • Set up and break down step and repeats, lights, and decorations for artist' meet and greet experience with fans.
  • Manage VIP guest list ensuring each fan has the correct credentials and is seated in the correct section.
  • Escort fans backstage efficiently and promptly while educating them on the rules and expectations of the VIP meet and greet experience.

VIP Experience Coordinator

Lava Cantina The Colony
06.2023 - Current
  • Serve food and beverage to band members and members of the guest list.
  • Clean and organize greenroom, ensuring all special request and accomodations are met prior to band arriving.
  • Communicate with tour manager to organize guest list, ensuring the correct guests have the appropriate credentials and are seated in the correct section.
  • Provide transportation to and from hotels and airports for all band members and crew members.

Barista Shift Supervisor

Scooter's Coffee
11.2023 - 09.2024
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team..
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Treatment Coordinator

Dental Depot
08.2022 - 10.2023
  • Managed doctors' daily schedules, ensuring each doctor met their respective financial goals.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.

Server

Marty B's
09.2020 - 12.2022


  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Accommodated any and all special requests band members inquired
  • Served food and beverages promptly with focused attention to customer and band needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent experiences for band members and fans.

Education

Bachelor of Science - Marketing

University of Arkansas, Fayetteville
Fayetteville, AR
05.2020

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • New Hire Training
  • Calendar Management
  • Event Coordination
  • Strong Communication and Interpersonal Skills
  • Reliable and Responsible

Timeline

Barista Shift Supervisor

Scooter's Coffee
11.2023 - 09.2024

Traveling Merch and VIP Associate

Rock N' Concepts
08.2023 - Current

VIP Experience Coordinator

Lava Cantina The Colony
06.2023 - Current

Treatment Coordinator

Dental Depot
08.2022 - 10.2023

Server

Marty B's
09.2020 - 12.2022

Bachelor of Science - Marketing

University of Arkansas, Fayetteville

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Hannah Davis