Hannah Davis
Flower Mound,TX
Summary
Passionate and dedicated leader with a proven track record in event coordination and customer service, notably with Lava Cantina. Excelled in managing VIP experiences for high-profile artists, demonstrating exceptional organizational skills and relationship building. Increased case acceptance rates significantly, showcasing persuasive communication abilities and attention to detail.
Overview
4
4
years of professional experience
Work History
Traveling Merch and VIP Associate
Rock N' Concepts
The Colony, TX
08.2023 - Current
- Managed inventory of artists' merchandise sales for artists while on tour such as T-Pain, Snoop Dogg, and Nelly.
- Organize and display merchandise in a way that motivates fans to purchase multiple items.
- Set up and break down step and repeats, lights, and decorations for artist' meet and greet experience with fans.
- Manage VIP guest list ensuring each fan has the correct credentials and is seated in the correct section.
- Escort fans backstage efficiently and promptly while educating them on the rules and expectations of the VIP meet and greet experience.
VIP Experience Coordinator
Lava Cantina The Colony
The Colony, TX
06.2023 - Current
- Serve food and beverage to band members and members of the guest list.
- Clean and organize greenroom, ensuring all special request and accomodations are met prior to band arriving.
- Communicate with tour manager to organize guest list, ensuring the correct guests have the appropriate credentials and are seated in the correct section.
- Provide transportation to and from hotels and airports for all band members and crew members.
Barista Shift Supervisor
Scooter's Coffee
Frisco, TX
11.2023 - 09.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team..
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Treatment Coordinator
Dental Depot
Aubrey, TX
08.2022 - 10.2023
- Managed doctors' daily schedules, ensuring each doctor met their respective financial goals.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Server
Marty B's
Bartonville, TX
09.2020 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Accommodated any and all special requests band members inquired
- Served food and beverages promptly with focused attention to customer and band needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent experiences for band members and fans.
Education
Bachelor of Science - Marketing
University of Arkansas, Fayetteville
Fayetteville, AR05.2020
Skills
- Customer Service
- Time Management
- Attention to Detail
- New Hire Training
- Calendar Management
- Event Coordination
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
Timeline
Barista Shift Supervisor
Scooter's Coffee
11.2023 - 09.2024
Traveling Merch and VIP Associate
Rock N' Concepts
08.2023 - Current
VIP Experience Coordinator
Lava Cantina The Colony
06.2023 - Current
Treatment Coordinator
Dental Depot
08.2022 - 10.2023
Server
Marty B's
09.2020 - 12.2022
Bachelor of Science - Marketing
University of Arkansas, Fayetteville