Summary
Overview
Work History
Education
Skills
Timeline
Generic

HANNAH DAVIS

MISSOULA

Summary

Dynamic Management Information Systems graduate and service leader with over three years of experience enhancing operational efficiency through data-driven strategies and effective team leadership. Expertise in SQL and Power BI supports a strong focus on customer engagement and process optimization, driving measurable business success. Passionate about fostering community connections while addressing complex operational challenges with innovative solutions that propel organizational growth. Recognized for a proactive approach to problem-solving and a commitment to continuous improvement in all aspects of service delivery.

Overview

5
5
years of professional experience

Work History

Barista

Florence Coffee Company
01.2024 - Current
  • Provided front-line operational support including troubleshooting POS and payment systems issues to minimize disruptions.
  • Analyzed daily deposit reports demonstrating attention to detail
  • Provided exceptional customer service, creating a welcoming atmosphere that fostered repeat visits and strengthened community ties.
  • Maintained cleanliness and organization of workstations, promoting a safe and efficient environment for both staff and customers.
  • Facilitated training for new hires, boosting team efficiency and ensuring seamless integration into company culture.

Shift Lead & Barista

Zoe Coffee and Kitchen
08.2022 - 05.2023
  • Supported data collection for sales analytics, providing insight to management for operational improvements.
  • Streamlined daily operations by optimizing team schedules, leading to improved efficiency and enhanced customer service during peak hours.
  • Mentored new baristas, promoting a positive workplace culture while ensuring high service standards were consistently met.
  • Promoted a positive work environment, encouraging team spirit and maintaining high morale, which contributed to improved employee retention.

Front Desk Receptionist

Thrive Community Fitness
06.2022 - 08.2022
  • Assisted members in navigating facility digital tools and membership processes with excellent customer service.
  • Supported leadership by managing front desk scheduling and communication logistics.
  • Provided exceptional customer service, fostering a welcoming environment that enhanced member satisfaction and retention.
  • Coordinated with team members to ensure seamless communication, enhancing service delivery and member engagement.
  • Maintained member records with precision, ensuring confidentiality and accuracy, resulting in improved data integrity.

Extended Enrichment Program Assistant

Tahoma School District
06.2020 - 08.2021
  • Managed to look after 10-20 elementary-aged students/children
  • Developed a safe and positive environment for students and staff
  • Collaborated and communicated with other staff members to make crucial decisions
  • Strived to keep all surfaces and items used by students and staff are clean throughout the day

Education

Management Information Systems

Washington State University
Pullman, WA
05-2025

High School Diploma -

Tahoma Senior High School
Maple Valley, WA
06-2019

Skills

  • Customer relationship management
  • Team Leadership
  • Time Management
  • Conflict Resolution
  • Problem Solving
  • Customer Retention
  • Collaboration
  • Operational Support
  • Documentation Skills
  • Microsoft Office Suite
  • SQL
  • PowerBI
  • Customer Service
  • Operational Efficiency

Timeline

Barista

Florence Coffee Company
01.2024 - Current

Shift Lead & Barista

Zoe Coffee and Kitchen
08.2022 - 05.2023

Front Desk Receptionist

Thrive Community Fitness
06.2022 - 08.2022

Extended Enrichment Program Assistant

Tahoma School District
06.2020 - 08.2021

Management Information Systems

Washington State University

High School Diploma -

Tahoma Senior High School

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