Hannah Dayton
Moscow
Summary
I am committed to ensuring customer satisfaction by providing exceptional service and support. Additionally, I'm proficient in utilizing customer service strategies and skilled at exploring solutions to address customer needs effectively. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Alumni Relations Coordinator
Kappa Kappa Gamma Sorority
Moscow
12.2025 - Current
- Coordinated alumni events to foster community engagement and strengthen relationships.
- Developed communication strategies for outreach and relationship building with alumni.
- Collaborated with departments to promote alumni involvement in university activities.
- Created newsletters and marketing materials to inform alumni about university updates.
Customer Service Representative
Hertz Rent a Car
05.2019 - Current
- Worked seasonally as a customer service representative.
- Provided excellent customer service.
- Processed rental transactions using company software systems.
- Educated customers on rental policies, procedures, and available services.
- Collaborated with team members to improve customer service processes.
- Resolved customer inquiries and complaints effectively and efficiently.
Barista
Black Owl Coffee
05.2022 - 08.2025
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized beverages
Child Care
Independent Employer
01.2018 - 08.2023
- Cared for children aged six months to fourteen years old.
- Organized and cleaned the home after activities by picking up toys and straightening up living spaces.
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, planned fun outings, and educational activities to keep children entertained.
Intern
Hailey Public Library
05.2022 - 08.2022
- Worked with a small team to transform an old room in the library into a vibrant space with computers, study areas, board games, art supplies, and books that any teenager could access in a judgment-free, safe environment.
- Organized community events and programs to engage library users.
- Collaborated with team members on promotional campaigns for library services.
- Maintained accurate records of all activities performed throughout internship period.
Education
High School -
Wood River High School
Hailey, ID06-2025
Skills
- Efficient with Toast POS
- Familiar with Microsoft Office, including Word, Excel, and PowerPoint
- Excellent customer service
- Teamwork
- Solving conflicts
- Responsibility
- Effective time management
- Strong work ethic
- Event coordination
- Effective communication
- Cash register operation
- Beverage preparation
- Decision-making
- Espresso preparation
References
References available upon request.
Timeline
Alumni Relations Coordinator
Kappa Kappa Gamma Sorority
12.2025 - Current
Barista
Black Owl Coffee
05.2022 - 08.2025
Intern
Hailey Public Library
05.2022 - 08.2022
Customer Service Representative
Hertz Rent a Car
05.2019 - Current
Child Care
Independent Employer
01.2018 - 08.2023
High School -
Wood River High School