Hannah DeBoard
Cartersville,GA
Summary
As an energetic restaurant professional, my passion lies in cultivating unique and memorable experiences for guests. The primary goal is to establish genuine connections that create lasting memories, ultimately guaranteeing repeat customers. With a strong commitment to delivering exceptional service, there is a constant strive to exceed expectations and consistently provide an enjoyable dining experience.
Overview
5
5
years of professional experience
Work History
Server
C. Ellets Steakhouse
07.2024 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Tasting Menu Server
GA Boy/Southern Belle
09.2023 - 08.2024
- Company Overview: featured in the Michelin Guide
- Cultivated a welcoming environment from the moment guests walked in
- Connected with guests on a daily basis to create an experience and build a connection
- Told stories surrounding each of the fifteen courses served to give the customer an understanding of what they are eating
- Proactive in anticipating the guests needs
- Presented specialty dishes with table side service
- Creating a Michelin guide worthy experience for each and every guest served, every time
- Featured in the Michelin Guide
Lead Server/Beo Server/Trainer
Serena Pastificio
06.2023 - 09.2023
- Ensured all guest felt welcomed and provided responsive, professional service
- Cultivated warm relationships with returning customers
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences
- Trained new employees by explaining rules, procedures and job responsibilities
- Set up and break down events for banquets and BEO's
- Led and served BEO events for parties with special occasions
- Efficiently completed prep and set up to enable focused guest care and maintaining an orderly, clean station during events
Fine Dining Server/Trainer/Beo Server/Trainer/Bartender
STK
05.2021 - 06.2023
- Coordinated more than 40 orders each day
- Memorized menu additions, changes, and limited offerings
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Achieved sales quotas through consistently promoting high-profit items and daily specials
Education
Bachelor of Science - Interdisciplinary Studies And Leadership
Kennesaw State University
Kennesaw, GA10-2027
Skills
- Hospitality service expertise
- Food and beverage pairings
- Wine service
- Allergy awareness
- Positive and professional
- Attention to detail
- Effective customer upselling
- High-volume dining
- POS knowledge
- Excellent team player
- Structured
- Daily specials memorization
Timeline
Server
C. Ellets Steakhouse
07.2024 - Current
Tasting Menu Server
GA Boy/Southern Belle
09.2023 - 08.2024
Lead Server/Beo Server/Trainer
Serena Pastificio
06.2023 - 09.2023
Fine Dining Server/Trainer/Beo Server/Trainer/Bartender
STK
05.2021 - 06.2023
Bachelor of Science - Interdisciplinary Studies And Leadership
Kennesaw State University