Summary
Overview
Work History
Education
Skills
References
Timeline
RegisteredNurse
Hannah DeLauretis

Hannah DeLauretis

Milton,FL

Summary

Multi-talented employee consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management while positively impacting overall morale and productivity. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task assigned and training in skills presented. Motivated to learn, grow and excel. Familiar with updating and printing charts, making appointments, entering consults along with patient data, and providing patient care while safely educating patients. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Dental Assistant

William Marchi D.D.S
Pensacola, FL
10.2022 - 06.2023
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Laid out dental instruments and equipment before procedures.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Educated patients on treatment procedures and post-procedure home care.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.

Certified Patient Care Tech

Andrews Institute Ambulatory Surgery Center
Milton, FL
04.2022 - 10.2022
  • Learning new skills for new task assigned
  • Entering patient data into patient tracking programs
  • Contacting doctor offices for patient information
  • Printing and assembling patient charts,
  • Provided basic patient care services such as changing bed linens and emptying drainage bags.
  • Performed vital signs monitoring including temperature, pulse, respiration and blood pressure.
  • Ensured cleanliness of patient rooms by disinfecting surfaces and equipment regularly.
  • Transported patients to different areas within the facility using wheelchairs, walkers or crutches as needed.
  • Maintained supply inventories by checking stock to determine inventory level, anticipating needed supplies and placing orders when necessary.
  • Observed physical characteristics of patients including skin coloration, respiratory rate and other indicators of condition changes.
  • Provided emotional support to family members during difficult times.
  • Answered call lights promptly while providing exceptional customer service.
  • Assisted nurses with admission paperwork for new patients.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.

Certified Patient Care Tech

Ascension Sacred Heart
Pensacola, FL
05.2021 - 04.2022
  • Assisted patients with activities of daily living, such as bathing, grooming and dressing.
  • Performed vital signs monitoring including temperature, pulse, respiration and blood pressure.
  • Provided basic patient care services such as changing bed linens and emptying drainage bags.
  • Recorded patient medical histories, vital statistics and test results in electronic medical records system.
  • Assisted nursing staff with treatments and procedures, such as wound care and catheterization.
  • Ensured cleanliness of patient rooms by disinfecting surfaces and equipment regularly.
  • Transported patients to different areas within the hospital using wheelchairs or strhers as needed.
  • Maintained supply inventories by checking stock to determine inventory level, anticipating needed supplies and placing orders when necessary.
  • Educated patients on health topics such as nutrition, hygiene and medication compliance.
  • Observed physical characteristics of patients including skin coloration, respiratory rate and other indicators of condition changes.
  • Responded promptly to emergency situations involving patient safety or well-being.
  • Provided emotional support to family members during difficult times.
  • Answered call lights promptly while providing exceptional customer service.
  • Assisted nurses with admission paperwork for new patients.
  • Reported any changes in patient condition immediately to supervisor or nurse.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Collected specimens from patients for laboratory testing purposes.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Customer Service Rep

Navy Federal Credit Union
Milton, FL
02.2021 - 04.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Patient Care Tech

Baptist Hospital
Milton, FL
08.2017 - 01.2021
  • Partner in Skin Care Team to help prevent pressure injuries
  • Teaching, educating and providing information to patients and family to understand the importance of keeping clean intact skin while in the hospital setting
  • Certified to train new PCT’s and orient them to the floor
  • Trained to enter patient data, print and complete patient charts, assist with correcting information for upcoming cases.

Certified Nursing Assistant

Pruitt Health of Santa Rosa
Milton, FL
07.2016 - 08.2017
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Supported non-ambulatory residents in range of motion exercises.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted residents in preparing for activities and social programs.
  • Distributed drinking water and nourishment to residents.
  • Helped residents walk with or without self-help devices.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.

Waitress/Bartender/Customer Service Rep

OOPS Alley Sports Bar and Bowling
Milton, FL
01.2015 - 05.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.

Education

High School Diploma -

Milton High School

Certification of Patient Care -

Ascension Sacred Heart /NHA

BLS Certification -

AHA

Some College (No Degree) - Nursing

Pensacola State College
Pensacola, FL

Skills

  • Inventory Management
  • Patient Services
  • Procedure Support
  • Equipment Sterilization
  • Patient Education
  • Instrument Preparation
  • Clinical Support
  • Treatment Room Setup
  • Patient Scheduling
  • Strong Writing and Verbal Skills
  • Exam Room Setups
  • Periodontics
  • Chairside Assistance
  • Dental Staff Support
  • Electronic Charting
  • Sterilization Techniques
  • Medical Records Management
  • Insurance Billing
  • Regulatory Compliance

References

References available upon request.

Timeline

Dental Assistant

William Marchi D.D.S
10.2022 - 06.2023

Certified Patient Care Tech

Andrews Institute Ambulatory Surgery Center
04.2022 - 10.2022

Certified Patient Care Tech

Ascension Sacred Heart
05.2021 - 04.2022

Customer Service Rep

Navy Federal Credit Union
02.2021 - 04.2021

Patient Care Tech

Baptist Hospital
08.2017 - 01.2021

Certified Nursing Assistant

Pruitt Health of Santa Rosa
07.2016 - 08.2017

Waitress/Bartender/Customer Service Rep

OOPS Alley Sports Bar and Bowling
01.2015 - 05.2017

High School Diploma -

Milton High School

Certification of Patient Care -

Ascension Sacred Heart /NHA

BLS Certification -

AHA

Some College (No Degree) - Nursing

Pensacola State College

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Hannah DeLauretis