Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Deleon

Abilene

Summary

Customer service professional with extensive experience at Serenity House, specializing in conflict resolution and cash handling. Demonstrated ability to enhance client satisfaction through effective communication and efficient appointment scheduling. Skilled in training new staff and optimizing processes to improve service delivery in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Server

Miguels restaurant
Abilene
10.2024 - 09.2025
  • Provided excellent customer service in a fast-paced dining environment.
  • Took food and drink orders accurately from customers.
  • Delivered food and beverages promptly to tables for guest satisfaction.
  • Maintained cleanliness of dining area and restaurant equipment regularly.
  • Assisted in training new staff on service procedures and standards.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Handled cash transactions and processed payments efficiently at the register.
  • Resolved customer complaints swiftly to enhance dining experience.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Receptionist

suite life pet resort
Abilene
07.2024 - 09.2024
  • Greeted and welcomed clients and their pets at the front desk.
  • Managed phone calls and scheduled appointments for pet services.
  • Maintained cleanliness and organization of reception area and lobby.
  • Assisted clients with check-in and check-out procedures for their pets.
  • Processed payments and handled cash transactions accurately.
  • Provided information about pet resort services to potential clients.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Responded to client inquiries via email and social media platforms.
  • Coordinated with staff to ensure smooth daily operations for guests.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.

Call Center Representative

serenity house
Abilene
04.2024 - 06.2024
  • Assisted clients with inquiries and provided accurate information about services.
  • Managed high-volume calls while maintaining professionalism and courtesy.
  • Documented client interactions in the customer relationship management system.
  • Resolved customer complaints effectively, ensuring satisfaction and service continuity.
  • Collaborated with team members to improve call handling processes and efficiency.
  • Trained new employees on call center protocols and customer service standards.
  • Utilized conflict resolution skills to de-escalate challenging conversations with clients.
  • Maintained up-to-date knowledge of company policies and industry regulations for compliance.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Admissions Representative/Computer Data Entry Operator

Hendricks Medical Center
Abilene
06.2023 - 02.2024
  • Assisted prospective students with application processes and program information.
  • Guided applicants through admission requirements and necessary documentation.
  • Coordinated campus tours and informational sessions for prospective students.
  • Managed communication with applicants via phone, email, and in-person meetings.
  • Maintained accurate records of applicant data in the admissions database.
  • Provided support during recruitment events and open house activities.
  • Resolved applicant inquiries promptly to enhance the admissions experience.
  • Collaborated with faculty to ensure alignment on program offerings and requirements.
  • Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
  • Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.

Education

High School Diploma -

Rio Grande Prep Institute
New Mexico
05-2018

Skills

  • Customer service and support
  • Cash handling and POS operation
  • Appointment scheduling and data entry
  • Conflict resolution

Timeline

Server

Miguels restaurant
10.2024 - 09.2025

Receptionist

suite life pet resort
07.2024 - 09.2024

Call Center Representative

serenity house
04.2024 - 06.2024

Admissions Representative/Computer Data Entry Operator

Hendricks Medical Center
06.2023 - 02.2024

High School Diploma -

Rio Grande Prep Institute

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