Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah DeLong

Sales And Office Management ??
Cuyahoga Falls,OH

Summary

  • Proactive and goal-oriented professional pursuing full-time role that presents a challenge with excellent time management and problem-solving skills. Known for reliability, adaptability, with swift capacity to learn and apply new skills. Proven expertise in operations management and staff training, boosting team performance and customer retention through innovative strategies. Skilled in management and interpersonal relations, who consistently achieves and surpasses goals.

Overview

16
16
years of professional experience

Work History

ASIC Associate IV

WNS Global Services
Cuyahoga Falls , Ohio
01.2022 - Current

Trained ASIC skills to WNS staff working from Philippines.
Continued ASIC chat services keeping up on metrics and goals.

ASIC Associate IV

Allstate Insurance Company
Cuyahoga Falls, Ohio
11.2015 - 01.2022
  • Worked closely with documentation team to provide feedback for edits for ASIC Information documents. This increased volume and decreased call/chat length.
  • Helped design and lead a program named The summit within ASIC then throughout Allstate departments we encountered. It was successful to get staff to
    create inter-team meetings to work on the root cause of issues. Worked on helping the team accomplish their job easier and more efficiently and also communications between the teams helped processing considerably from receiving the same errors. This was great for morale by getting the people face to face (or zoom) together.
  • Answered phones/chat and handled Agency Services questions and helped resolve where to find information, providing it, or explaining and helping figure out
    their questions.
  • Very fast paced work, ever changing information. Exceeded in all metrics, trained to top of ASIC learning skills. Helped others to succeed by having "sit-alongs" with them. Never complacent.

Retail Store GM

Family Video
05.2008 - 11.2015
  • Delivered exceptional customer experiences and built loyalty through consistent great service, grassroots events held on weekends, game & or theme nights etc.
  • Handled problematic customers and clients to assist other employees and maintain excellent customer service.
  • Enhanced employee retention, providing ongoing training and development
    opportunities. Provided thoughtful guidance to personnel in navigating and
    resolving snags in productivity.
  • Enhanced employee retention, providing ongoing training and development opportunities. Provided thoughtful guidance to personnel in navigating and
    resolving snags in productivity.
  • Recruited, hired, and trained personnel
    Fostered a positive work environment to improve team morale and productivity levels.
  • Schedules and flexibility Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored financial performance, set budgets and controlled expenses to provide stability and long-term growth.
    Developed and implemented strategies to increase sales and profitability.
  • Guided team members to maintain high productivity and performance metrics
  • Grassroots events Supervised creation of exciting merchandise displays to catch
    attention of store customers.

Education

High School Diploma -

Cuyahoga Falls High School
Cuyahoga Falls, OH
05.2001 -

Skills

Operations Management

Staff Training and Development

Leadership and team building

Vendor relationships

Verbal and written communication

Schedule Management

Time Management

Problem Resolution

Customer Retention

Team training and development

Consistently meet goals

Interpersonal Skills

Timeline

ASIC Associate IV

WNS Global Services
01.2022 - Current

ASIC Associate IV

Allstate Insurance Company
11.2015 - 01.2022

Retail Store GM

Family Video
05.2008 - 11.2015

High School Diploma -

Cuyahoga Falls High School
05.2001 -
Hannah DeLongSales And Office Management ??