Hannah Demencius
Leavenworth,KS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, data entry and transcribing minutes.
Overview
15
15
years of professional experience
Work History
Investor Services Representative II
SS&C
06.2022 - Current
- Monitor service levels, adherence and phone coverage using IEX, Centrevu, Nice Query and various other databases
- Monitor personnel work queues and handles AWD coordination
- Create/document all calls for record keeping
- Provide backup in times of high call volume
- Attend and contribute to staff meetings
- Assisted with 40+ calls a day
- Make outbound calls to resolve disputes/issues with client requests and claims
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Administrative Assistant
Centurion at Lansing Correctional Facility
02.2018 - 12.2021
- Proficient with Excel and Word.
- Accurately input and updated data.
- Organized and managed electronic and physical files.
- Safeguarded sensitive information.
- Supported HSA and DON by managing daily office activities, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record employee licensure's.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance for applicants.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent client relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily time punches.
- Volunteered to help with special projects of varying degrees of complexity.
Service Writer/Manager
Absolute Auto Care
09.2013 - 11.2017
- Taking detailed notes of customer issues along with the technician notes
- Writing up detailed work orders
- Paying and tracking monthly bills as well as filing them away
- Taking customer payments
- Tracking and ordering parts along
- Managing and assigning tasks to the mechanics
- Cleaning and organizing the office as well as the 2 bay mechanic garage attached
- Proficient when using QuickBooks and Mitchell.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Kennel Attendant/Receptionist
Debs Riverview Kennels
08.2011 - 03.2014
- Scheduling boarding, grooming and daycare appointments as well as taking payments
- Answered questions and gave tours of the facility as well as attending promotional events
- Feeding the dogs/cats, cleaning the kennels, administering medications
- Grooming/bathing the dogs
- Running the daycare yards.
Busser
Corner Pharmacy
06.2008 - 08.2010
- Cleaning off tables, washing dishes and cleaning the floors.
Education
High 9-12 -
Skills
- Customer Service (10 years)
- Receptionist (9 years)
- Microsoft Outlook (3 years)
- Event Planning (5 years)
- Cleaning Experience (6 years)
- Medical Administration (3 years)
- Payroll (2 years)
- Time Management
- Clerical Experience
- Calendar management
- Employee orientation
- Human resources
- Document Management
- Data Entry
- Recruiting
- Administrative Experience
- Schedule Management
- Workplace Training
- Data Gathering
- Documentation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Investor Services Representative II
SS&C
06.2022 - Current
Administrative Assistant
Centurion at Lansing Correctional Facility
02.2018 - 12.2021
Service Writer/Manager
Absolute Auto Care
09.2013 - 11.2017
Kennel Attendant/Receptionist
Debs Riverview Kennels
08.2011 - 03.2014
Busser
Corner Pharmacy
06.2008 - 08.2010
High 9-12 -
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