Hannah Dement
Tonopah,AZ
Summary
Personable and experienced banking professional with 2+ years experience as a bank teller and 4+ years experience in customer service industries. Specialties include: exceptional communication, multitasking and conflict resolution skills.
Overview
5
5
years of professional experience
Work History
Bank Teller
Wells Fargo Bank
03.2021 - Current
- Improve customer satisfaction by efficiently and promptly processing transactions and addressing account inquiries.
- Build and strengthen customer relationships by leveraging excellent communication skills.
- Educate customers on online banking and mobile banking applications.
- Refer customers to meet with bankers and other banking departments.
- Manage high-volume and a wide variety of retail banking transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Review and approve transactions for other team members while mitigating risk and loss exposure.
- Support branch management in achieving operational excellence through adherence to regulatory guidelines and procedures.
- Participate in ongoing professional development offered by the bank to enhance job performance.
- Assist with coaching new tellers on policies, procedures, and best practices.
- Identify fraudulent activities by diligently monitoring transactions and reporting suspicious activity.
- Conduct daily balancing of cash drawer, ensuring accuracy and compliance with bank policies.
Retail sales/General Merchandise Associate
TJX Companies, Marshalls
10.2020 - 03.2021
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Collaborated with team members to achieve sales goals.
- Handled returns and exchanges professionally, resolving customer issues with empathy and understanding.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses and maintained a balanced cash drawer.
Customer Service Representative
Argento's Pizza And Wings
05.2019 - 06.2020
- Enhanced customer satisfaction by providing attentive service and anticipating customer needs.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for customers.
- Assisted in training new staff and sharing best practices.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Managed multiple tables simultaneously while maintaining a high level of attention to detail.
Education
Associate of Arts - General Studies
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ12.2024
High School Diploma -
Buckeye Union High School
Buckeye, AZ05.2019
Skills
- Teamwork and Collaboration
- Customer Relationship Building
- Cash Handling and Management
- Active Listening and Comprehension
- Organizational Skills
- Effective written and oral communication
- Ability to Multitask
- Problem-solving abilities
Timeline
Bank Teller
Wells Fargo Bank
03.2021 - Current
Retail sales/General Merchandise Associate
TJX Companies, Marshalls
10.2020 - 03.2021
Customer Service Representative
Argento's Pizza And Wings
05.2019 - 06.2020
Associate of Arts - General Studies
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Buckeye Union High School
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